Router colour keeps changing between blue and orange

[#1]

Was using laptop working at home when suddenly I lost access to the internet. I checked the router and it was orange. I restarted it and, after boot up sequence, it went blue. I was however unable to access the router. It now intermittently changes from blue to orange. I have plugged the phone line into the master switch but this has made no difference. Please help!

[#2]

@Rusty77 The first thing I would do is check you haven't got a phone line problem see:- https://www.plus.net/help/phone/phone-line-troubleshooting/

Are you on ADSL or Fibre? And welcome to the forums.

[#3]

Hi John thank you for your reply. Phone line is fine. Although on checking the router the ‘b‘ light has also now lit up.

[#4]

I’m on fibre too

[#5]

OK, @Rusty77 . I'm going to ask for this to be moved to the 'Fibre' board, as my intended line of support doesn't apply to Fibre connections, and I don't have experience in that area.

[#6]

Ok thank you for your help

[#7]

Moderators Note
This topic has been moved from ADSL Broadband to Fibre Broadband.

[#8]

I have exactly the same problem and have done for at least a month.

PLUSNET I would be interested in what you think the problem is as I've checked everything i can check and listed on your help pages.