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Router blue but no internet

Formsevenoaks2
Newbie
Posts: 2
Registered: a week ago

Router blue but no internet

Our internet should have been activated today (email says so), router is blue but no internet. I have followed various other threads with solutions, logging into the router and restarting etc

I think you probably just haven't manually activated our account you're end, again from reading other posts

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Moderators Note: Personal information removed

3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 25,537
Thanks: 4,758
Fixes: 1,206
Registered: ‎11-01-2008

Re: Router blue but no internet

When you say logged into router did you check the username?

 

Log in to the Hub One by using http://192.168.1.254 in the address bar.
Username and password are located on the router - it will be admin
Once logged in go to:
Advanced Settings > Broadband
what is Broadband Username?

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Formsevenoaks2
Newbie
Posts: 2
Registered: a week ago

Re: Router blue but no internet

Yeah, I logged in using my username and admin password
dvorak
Moderator
Moderator
Posts: 25,537
Thanks: 4,758
Fixes: 1,206
Registered: ‎11-01-2008

Re: Router blue but no internet

Does it show your correct username in the settings (as above) ?
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If it fixed it click 'This fixed my problem'