Router blue but no internet

[#1]

Our internet should have been activated today (email says so), router is blue but no internet. I have followed various other threads with solutions, logging into the router and restarting etc

I think you probably just haven't manually activated our account you're end, again from reading other posts

[Removed]

Moderators Note: Personal information removed

[#2]

When you say logged into router did you check the username?

Log in to the Hub One by using http://192.168.1.254 in the address bar.
Username and password are located on the router - it will be admin
Once logged in go to:
Advanced Settings > Broadband
what is Broadband Username?

[#3]

Yeah, I logged in using my username and admin password

[#4]

Does it show your correct username in the settings (as above) ?