Router and wifi loosing connections
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Router and wifi loosing connections
03-04-2021 8:56 AM
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Re: Router and wifi loosing connections
03-04-2021 9:47 AM - edited 03-04-2021 9:49 AM
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Welcome to the forums, @Charlenelbird . Couple of questions - are you on ADSL or FTTC? Which modem/router have you got?
Have you previously chased your issues 'since November 2020'?
Re: Router and wifi loosing connections
03-04-2021 10:00 AM
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Re: Router and wifi loosing connections
03-04-2021 10:07 AM
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Re: Router and wifi loosing connections
03-04-2021 10:07 AM
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OK, @Charlenelbird . In that case, I shall ask the mods to move this topic to the correct board, and I hope the PN Help Team pick it up - there is little any Community members can really help with when FTTC is concerned, but have you checked the 'Speed Faults' topic on the Fibre board?
Re: Router and wifi loosing connections
03-04-2021 10:10 AM
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@Charlenelbird wrote:
I’ve taken 2 pictures of the router I have had since day 1, I am not sure how I upload them to here? @jab1.
to upload pictures to the forum, click the icon between the 'smilies' and 'camera' icons.
Re: Router and wifi loosing connections
03-04-2021 10:12 AM
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Re: Router and wifi loosing connections
03-04-2021 6:16 PM
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Thread moved from ADSL Broadband to Fibre Broadband.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Router and wifi loosing connections
03-04-2021 9:31 PM
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Download a wifi signal measuring app onto your phone and see what the wifi signal strengh is like where your i-stuff is used.
If the wifi signal level is poor, is it possible to put the router in a more central position in the house?
Re: Router and wifi loosing connections
04-04-2021 7:58 AM
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An easier solution is two-fold - split the 2.4 and 5gGhz bands and make sure the devices aren't trying to connect to the wrong one, and if that doesn't work well, replace the Hub1 with a BT HH6.
Re: Router and wifi loosing connections
04-04-2021 11:23 AM
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You could try splitting the 2.4 and 5GHz wifi bands, it helps with Apple products.
Navigate in a web browser to 192.168.1.254.
Click Advanced Settings
Enter your Hub admin password when prompted (unless you've changed it, you'll find the default password on the settings card)
Continue to Advanced Settings.
Click on Wireless.
Click 5GHz tab.
Change 'Sync with 2.4Ghz' to No.
Change the name of the 'Wireless SSID' - I added a '_5' on the end.
Save the changes.
You can then select which one you want per device.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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