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Router and activation day

Alexlyndon
Newbie
Posts: 3
Registered: 17-08-2016

Router and activation day

Got my new router and today is my activation day, the router has the red broadband light on which according to the set up book means I've tried to log in with the wrong username and password. How do I know what the right username and password is?
5 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,516
Thanks: 664
Fixes: 60
Registered: 21-09-2009

Re: Router and activation day

@Alexlyndon

Welcome to the forums

It is the username and password you use to log on to the Plusnet Member Centre. https://portal.plus.net/index_nlp.html

Also the username is in the format myusername@plusdsl.net

 

Edit to add welcome

Alexlyndon
Newbie
Posts: 3
Registered: 17-08-2016

Re: Router and activation day

Okay thank you, nothing changed so it must not have activated yet. Not sure why it would show that light instead of the orange light though. Oh well I'll wait
SpendLessTime
Aspiring Hero
Posts: 2,516
Thanks: 664
Fixes: 60
Registered: 21-09-2009

Re: Router and activation day

If today is your activation day then it can be anytime upto midnight although normally it happens during normal working hours i.e. 8am to 6pm, for obvious reasons.

Alexlyndon
Newbie
Posts: 3
Registered: 17-08-2016

Re: Router and activation day

Yeah I know, just thought I might have done something wrong. Hope it activates soon, I haven't had internet for 14 days 😩
SpendLessTime
Aspiring Hero
Posts: 2,516
Thanks: 664
Fixes: 60
Registered: 21-09-2009

Re: Router and activation day

If you're concerned, give Plusnet a ring to confirm that it is today. 

And yes internet withdrawal is a serious condition Smiley.