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Router Wasn't Ordered

morsoft
Grafter
Posts: 55
Thanks: 1
Registered: ‎22-07-2015

Router Wasn't Ordered

Hi
I upgraded to fibre from ADSL on the 8th September online and received the confirmation of the engineers visit for the 24th. I haven't yet received the new router that I paid for so I checked the details online this morning to find that the order for the router hadn't even been placed. It showed that I had requested it and had paid but that was all. I eventually managed to talk to customer support who merely confirmed that the order hadn't been placed and he would do it now. He gave no explanation for what had happened.
My concern is will the router definitely arrive before the engineer's visit?
Regards
Malcolm
3 REPLIES
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

Re: Router Wasn't Ordered

It should arrive on time unless there is human error in the warehouse when it posted.  But on the 24th be sure you get a modem as well, they have a habit of not telling openreach that fact, as the router you get is not a all in one modem/router just a router
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Plusnet Help Team
Plusnet Help Team
Posts: 6,010
Thanks: 581
Fixes: 220
Registered: ‎01-01-2012

Re: Router Wasn't Ordered

The routers are usually ordered by automation around a week before the orders are due to complete.
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 Matthew Wheeler
 Plusnet Help Team
shure
Grafter
Posts: 509
Thanks: 1
Registered: ‎21-01-2013

Re: Router Wasn't Ordered

...but it's worth double checking a few days before install as in my case it was ordered but not dispatched and I know of others who that's happened to as well.