Router Trouble
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- Router Trouble
20-10-2020 3:23 PM
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Could anyone advise about warranty for these Hubs, I've been with Plusnet for a lot of yrs and they usually go wrong out of warranty, thought I'd ask here rather than trying to get in touch with customer service.
Regards
Jono
Fixed! Go to the fix.
Re: Router Trouble
20-10-2020 3:54 PM
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Probably not worth the effort, ditch and replace it....
Re: Router Trouble
20-10-2020 4:04 PM
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Jono
Re: Router Trouble
20-10-2020 4:12 PM
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@jono The warranty is 12 months but they will send you a new one for the P&P of £7.99 if you renew your contract.
Personally I would put the P&P charge against a better hub. It costs little more to get a BT Smarthub 6 off an auction site such as Ebay.
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Re: Router Trouble
20-10-2020 4:12 PM - edited 20-10-2020 4:13 PM
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Get a BT HH6 for £10-£25 on ebay or gumtree. Set it up with Baldrick's excellent guide on this forum. We've never looked back, better wifi too!
Edited to add: the man himself was 10 seconds in front of me!
Re: Router Trouble
20-10-2020 4:27 PM
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Thank you once again
Jono
Re: Router Trouble
21-10-2020 5:04 PM
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Re: Router Trouble
21-10-2020 6:12 PM
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Sorry couldn't help you more, my fiber only goes to the box not to the house directly.
Regards
Jono
Re: Router Trouble
22-10-2020 1:51 PM
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Posts ^^^ above mention the BT Home Hub 6 but your problem may not be your router -- could equally be poor wiring in your house, extension wires, distance from cabinet etc. What estimated speed are you given by Plusnet? I'm on the 40/10 package but you never get full speed, I get a steady 35Mb. Suggest you run a speed test with your present setup, then plug your router into the test socket accessed by removing the two screws on front of your master socket. Then connect your device using an ethernet cable NOT WIFI which often gives misleading readings.
If you find a big discrepancy then post your router stats, there are people here will do their best to help. But before wasting a lot of time use a wired connection which eliminates the wifi side at a stroke.
Re: Router Trouble
22-10-2020 2:02 PM
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In the first post the OP describes his hub going belly up. It goes on to say that everything came back to normal after replacing the Hub with a spare. Hence the suggestion regarding replacement hubs.
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22-10-2020 3:30 PM
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I asked the question really to see if it was worth getting another plusnet router, Netgear ok so sticking with that, by the sounds of it most people who replied to my question dont like the ones supplied by Plusnet.
Re: Router Trouble
22-10-2020 4:53 PM - edited 22-10-2020 4:55 PM
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Agreed, and glad to see jono fixed, but I was replying to polypocket 😊
Re: Router Trouble
22-10-2020 5:13 PM
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Regards and keep safe in these terrible times.
Jono
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