Router Disconnects
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Re: Router Disconnects
28-06-2019 8:49 AM
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Deffo looks better... So my only thought there is the micro-filter or some interference around the TV which is causing the router to drop the connection.
Strange thing though when the connection does drop I only get the flashing red light (long bar normally blue) not the red b which you get when the RJ45 is disconnected from the back of the router.
You mention potential high resistance which no one has mentioned b4? I do currently have an open question raised 191205818
I am going away for a week on sunday 30th so I will leave the router where it is and ask for another radius when I get back.
If its still stable looks like I am going to be dragging some cat5 down to the router to leave it near the master socket..
Thanks
Mark
Re: Router Disconnects
28-06-2019 10:42 AM
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Hi @TurGe,
Thank you for getting back in touch, it's difficult to determine exactly what was causing the drops but I'm glad to see that your connection looks to have settled.
Please get back in touch after your time away and we'll check how your connection is looking at that point. Hopefully things will still be looking nice and stable.
Re: Router Disconnects
07-07-2019 8:38 PM
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Hi @EmilyD I am back from a week away would you be able to check the line disconnects again for me see how it’s been whilst I have been away last week.
I notice on the ticket I have open there is a was a wet joint?? Detected on the gea? Not sure if is still an issue...
mark
Re: Router Disconnects
08-07-2019 7:54 AM
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Re: Router Disconnects
on 08-07-2019 8:30 AM - last edited on 08-07-2019 11:00 AM by Strat
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Hi @Mads
Yup deffo looks a lot better, I have already made provisions to move the router down stairs and keep it in the master socket, I will Cat5 a connection up to the living room for the main router I use..
One thing that concerned me if you look at the ticket (see attachment) "Potential HR or WET Joint detected on GEA Service ........"
Or does the GEA test Pass now?
Thanks
Mark
Moderator's note by Dick (Strat): Personal information removed from attachment.
Re: Router Disconnects
08-07-2019 10:56 AM - edited 08-07-2019 10:57 AM
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Hi Mark.
Our tests are passing now and everything looks OK from this side:
Test Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0000 |
Description | GEA service test completed and no fault found . |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 79.9 Mbps |
Upstream Speed | 20.0 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Bridge Tap | Not Detected |
Radio Frequency Ingress | Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Cross Talk | Not Detected |
Technology | VDSL |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-07-08T09:36:21Z | 2019-07-08T09:51:21Z |
Ingress Code Violation | 1 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Hope this helps.
Re: Router Disconnects
08-07-2019 11:17 AM
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@Gandalf Sweet close the ticket off for now...
Still has me baffled as to what caused the disconnects in the first place... but its forced me to do something I have been meaning to do for a while... just got some Cat5 runs to pull through the walls now 🙂
Thanks
Re: Router Disconnects
08-07-2019 11:36 AM
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Sweet close the ticket off for now...
Cool. I've closed the ticket now, but feel free to let us know if you get any further issues.
Still has me baffled as to what caused the disconnects in the first place...
Yeah it's odd and fingers crossed it stays like it is now.
but its forced me to do something I have been meaning to do for a while... just got some Cat5 runs to pull through the walls now 🙂
Good luck
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