Router Disconnects
Hi @TurGe I'm sorry that your gaming was interrupted by dropouts. Though there's been 3 drops over the last week, it doesn't look too concerning.
I've tested the line and this hasn't highlighted any issues nor anything that could have caused the drops I'm afraid. If the issue does persist however, I'd advise connecting the router to the test socket and raising a fault here.
<img src="http://visualradius.plus.net/visualradius/generated/image15604149939896.png"/>
Things look about the same according to that. The router logs seem to tie in with that too.
I've just run some diagnostics and everything looks fine there too, let us know if it becomes an issue again for you though.
Hi @TurGe,
Just to clarify, I'm afraid that I'm not seeing a high frequency of drops in such a short period of time for your connection. For whatever reason, I'm afraid I'm also unable to view the Visual RADIUS graph that was left in my colleagues previous response as well, but for clarification I've included another RADIUS graph here as a reference for what we can see.
At this stage I would like to clarify if the router is plugged directly into the test socket in the property and if it is sat next to any other electrical devices or if it has room to breath? The reason I ask is that whilst we're not seeing any drops in the connection, there's a possibility that it's being caused by electrical interference or the internal wiring/setup within the property.
Hi @TurGe,
You are correct in that the session close and start are drops in the circuit. We go by 3 drops within 24 hours or 6 drops within 72 hours before classing the matter as a fault. Part or the difficulty with an intermittent connection is that engineer time-slots are between 8am - 1pm or 1pm - 6pm and the drops in your connection are infrequent with long periods of time where the connection is stable.
Although this makes it difficult to identify if we are to book a visit, it isn't unheard of for no fault to be detected in our testing and an engineer find a fault in the network. If you could connect your router to the test socket and if the issue persists raise a fault we would be more than happy to look at progressing the matter to a visit. Once complete, let us know on here so we can pick it up as soon as possible.
Thank you.
Thanks for getting back to us @TurGe
I've provided your visual radius graph below
It looks like since you moved to the master socket the connection has been stable however our tests are still showing a potential high resistance fault which may be causing the drops.
If you'd like us to investigate further I'd recommend raising a fault here and posting back once you've done so