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Router Disconnects daily

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Dabbler
Posts: 13
Thanks: 1
Registered: ‎21-02-2019

Re: Router Disconnects daily

Many thanks for checking. 

I’ve tried to raise it via your link through the troubleshooting and it looks like it crashed.

 

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Champion
Posts: 2,187
Thanks: 462
Fixes: 22
Registered: ‎06-01-2017

Re: Router Disconnects daily

From looking at the image, the wireless icon isn't showing a great connection. Try moving closer to the router.

If it still does the same, do you have a laptop/PC to try with?

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Dabbler
Posts: 13
Thanks: 1
Registered: ‎21-02-2019

Re: Router Disconnects daily

I’m not going to complicate matters here, but ignore the WiFi signal in the image. 

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Dabbler
Posts: 13
Thanks: 1
Registered: ‎21-02-2019

Re: Router Disconnects daily

@OskarPapa I’m unable to raise anything right now as I’m getting that error in the image. Makes no odds if I connect to my router, next doors router or do it on the PC. Initially it all started okay and then that error message came up. 

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Plusnet Help Team
Plusnet Help Team
Posts: 1,906
Thanks: 332
Fixes: 107
Registered: ‎26-03-2018

Re: Router Disconnects daily

Hi @caketinwendi,

 

I'm sorry that it's displaying an error message when you try and access the fault troubleshooter. Despite this, the fault has been raised over to our side successfully and I've added an update to the fault ticket here with the next step towards getting this resolved for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Dabbler
Posts: 13
Thanks: 1
Registered: ‎21-02-2019

Re: Router Disconnects daily

@EmilyD I’ve responded to the ticket Thumbs_Up

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Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 273
Fixes: 57
Registered: ‎26-03-2018

Re: Router Disconnects daily

Hi @caketinwendi 

 

I've updated the ticket for you. 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
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Dabbler
Posts: 13
Thanks: 1
Registered: ‎21-02-2019

Re: Router Disconnects daily

@MasterOfReality 

Ticket replied to Thumbs_Up

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Plusnet Help Team
Plusnet Help Team
Posts: 17,711
Thanks: 5,566
Fixes: 942
Registered: ‎21-04-2017

Re: Router Disconnects daily

Cheers for the heads up, I've added a reply to it.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Dabbler
Posts: 13
Thanks: 1
Registered: ‎21-02-2019

Re: Router Disconnects daily

I’ve responded and I have to say I’m not happy with all this one bit. That discussion I’ve left for debate in the ticket.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,711
Thanks: 5,566
Fixes: 942
Registered: ‎21-04-2017

Re: Router Disconnects daily

Thanks, I've added another reply and I've also moved the ticket to my workflow so I'll pick up any replies going forward (Saves you having to keep nudging us over here, though feel free to post here if you still want to)

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team