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Router Disconnecting Daily

kevinr23
Hooked
Posts: 5
Thanks: 1
Registered: ‎30-12-2017

Router Disconnecting Daily

Hi

 

 

My router keeps disconnecting daily at 5:45am and occasionally later in the day. Each time I have to log in to the router and enter my password to reconnect. Does anyone know why this would keep happening.

 

Thanks in advance

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,740
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: Router Disconnecting Daily

Hi there, 

 

I've just been looking into this and can see the line is dropping quite frequently. 

 

Diagnostics don't show any obvious problems so I'd try following the checks here next:

 

https://goo.gl/tu2WWu

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
kevinr23
Hooked
Posts: 5
Thanks: 1
Registered: ‎30-12-2017

Re: Router Disconnecting Daily

Hi

Thanks for your response.

We’ve already had an engineer out who has fitted a new master socket and checked the wiring, which has improved the speed issue we were having when we first got fibre.

The router is plugged into this new master socket however we are still getting the disconnections.

Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 13,740
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: Router Disconnecting Daily

It would be a good idea to report a fault as the next step in that case: http://faults.plus.net

 

Let me know when you have. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
kevinr23
Hooked
Posts: 5
Thanks: 1
Registered: ‎30-12-2017

Re: Router Disconnecting Daily

Hi

I’ve now raised a fault.
Plusnet Help Team
Plusnet Help Team
Posts: 13,740
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: Router Disconnecting Daily

I've just picked that up and have dropped you a reply: https://www.plus.net/wizard/?p=view_question&id=168917879 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team