Router Delivery No Internet Now

[#1]

Hi,

My fibre is activated today, but my router has still not been delivered. Where is it?
Thanks

[#2]

Hi there, I'm really sorry to see that the router hasn't reached you. I've checked your account and can see that you spoke with us later on Friday morning. Please feel free to let us know here when it arrives and I'll make sure we refund you for the down time.