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Router Consistently losing internet Connection

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Newbie
Posts: 2
Registered: ‎12-09-2019

Router Consistently losing internet Connection

Hi,

 

We have recently changed to Plusnet and have had issues with the router consistently losing wifi since our switch. Once or twice a day our Plusnet Hub One router loses internet and the light turns from blue to orange with a red 'B' and I am forced to go through troubleshooting and log in as admin and then into my account in order to get the internet to work again. I have called Plusnet's technical support a  couple of times and they have told me to do exactly what I normally do to fix the issue and that it should now work consistently instead of dropping out. However, the problem has persisted and we are still having issues. Is there a fix?

3 REPLIES 3
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Router Consistently losing internet Connection

 

Hi @albertwall

 

If the router keeps dropping the auth details (the username and password you keep having to type in manually) this sounds like a hardware fault.

 

I've arranged for a replacement router to be dispatched and with a returns bag for the current router.

 

Let us know how you get on when the new router arrives.

 

Best wishes

 

Dave

Highlighted
Newbie
Posts: 2
Registered: ‎12-09-2019

Re: Router Consistently losing internet Connection

Great thank you, I will let you know. Can I ask how long will the router take to arrive?

Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Router Consistently losing internet Connection

 

Hi @albertwall

 

The router will be dispatched via 1st Class Royal Mail postage, so should be with you within 3-5 working days.

 

Kind regards,

 

Dave