Router Consistently losing internet Connection

[#1]

Hi,

We have recently changed to Plusnet and have had issues with the router consistently losing wifi since our switch. Once or twice a day our Plusnet Hub One router loses internet and the light turns from blue to orange with a red 'B' and I am forced to go through troubleshooting and log in as admin and then into my account in order to get the internet to work again. I have called Plusnet's technical support a  couple of times and they have told me to do exactly what I normally do to fix the issue and that it should now work consistently instead of dropping out. However, the problem has persisted and we are still having issues. Is there a fix?

[#2]

Hi @albertwall

If the router keeps dropping the auth details (the username and password you keep having to type in manually) this sounds like a hardware fault.

I've arranged for a replacement router to be dispatched and with a returns bag for the current router.

Let us know how you get on when the new router arrives.

Best wishes

Dave

[#3]

Great thank you, I will let you know. Can I ask how long will the router take to arrive?

[#4]

Hi @albertwall

The router will be dispatched via 1st Class Royal Mail postage, so should be with you within 3-5 working days.

Kind regards,

Dave