Rock solid smarthub gone wobbly last two days
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- Re: Rock solid smarthub gone wobbly last two days
Rock solid smarthub gone wobbly last two days
03-11-2018 5:10 PM - edited 03-11-2018 5:19 PM
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Installed a smarthub a few months ago and its been great with only the usual fortnightly overnight reboots. However, last 2 days have had drops and 5 of these:
16:29:46 03 Nov.ppp:PPP: IPCP_NAK
16:29:46 03 Nov.ppp:PPP: CHAP_SUCCESS
16:29:46 03 Nov.ppp:PPP: CHAP_RESPONSE
16:29:46 03 Nov.ppp:PPP: LCP_GOOD_ACK
16:29:46 03 Nov.ppp:PPP: LCP_REQUEST
16:29:46 03 Nov.ppp:PPP: CHAP_RESPONSE
16:29:46 03 Nov.ppp:PPP: LCP_GOOD_ACK
16:29:46 03 Nov.ppp:PPP: LCP_REQUEST
16:29:46 03 Nov.:PPPoE error: timeout
I hope its not another problem with this line that has given me a bit of grief over the years. Quiet line sounds fine.
Any ideas? Praying its a BT issue they will resolve but not confident.
Thanks
PT
Re: Rock solid smarthub gone wobbly last two days
05-11-2018 11:54 AM - edited 05-11-2018 11:55 AM
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Hi @PhyllisTyne,
I'm sorry that you've been experiencing connection drops over the past few days and for any inconvenience that this is causing you.
I can see the drops from Friday and Saturday on your connection log:
However, testing your line isn't picking up the cause of this issue:
GEA Test Detail | |||
Circuit ID | NA | Service ID | BBEUXXXXXXXX |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 40.0 Mbps | ||||
Upstream Speed | 10.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Estimated Line Length In Metres | 639.9 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Very Good | ||||
Interference Pattern | Regular Interference Observed Daily | ||||
Service Impact | Retrains Observed | ||||
Interference Duration Longest Occurrence | From 16:30 to 16:45 | ||||
Interference Location | Customer Premise | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off | ||||
Time Stamp | 2018-10-23T12:00:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 40.0 Mbps | 40.0 Mbps | 40.0 Mbps |
Up Stream Line Rate | 9.9 Mbps | 9.9 Mbps | 9.9 Mbps |
Up Time | 807.0 Sec | 900.0 Sec | 899.8 Sec |
Retrains | 0.0 | 1.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2018-11-05T11:21:41Z | 2018-11-05T11:36:41Z |
Ingress Code Violation | 1 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
If your connection drops again, please can you run through our troubleshooting guides here and let us know how you get on.
Re: Rock solid smarthub gone wobbly last two days
05-11-2018 12:13 PM
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Thanks for checking Emily. Seems ok now. Hopefully just a blip or BT up to something.
Re: Rock solid smarthub gone wobbly last two days
17-11-2018 12:47 PM - edited 17-11-2018 2:46 PM
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Still getting these drops although not as frequent
Interestingly they are all preceded by a couple of TR69 requests a couple of minutes prior:
15:22:10 13 Nov. dsl:VDSL Link Down: duration was 568355 seconds
15:21:32 13 Nov. BR_LAN:The DHCP options that are offered by the device (id:14): DiscoverOptions: 53 61 50 12 60 55 | DiscoverOption55: 1 3 6
15:21:32 13 Nov. :DHCP Confirmation of Request
15:21:25 13 Nov. wl0:IGMP join received for group 239.255.3.22 on interface wl0
15:21:25 13 Nov. wl0:IGMP join received for group 239.255.3.22 on interface wl0
15:21:25 13 Nov. wl0:IGMP join received for group 239.255.3.22 on interface wl0
15:21:24 13 Nov. wl1:IGMP join received for group 239.255.3.22 on interface wl1
15:21:23 13 Nov. wl1:A WiFi device <64:5A:04:0D:D9:7B> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
15:20:43 13 Nov. ppp1:TR69 ConnectionRequest Failed
15:20:43 13 Nov. ppp1:TR69 ConnectionRequest: processing request from ACS
23:18:29 14 Nov. dsl:VDSL Link Down: duration was 114954 seconds
23:18:13 14 Nov. wl0:IGMP join received for group 239.255.3.22 on interface wl0
23:18:13 14 Nov. wl0:IGMP join received for group 239.255.3.22 on interface wl0
23:18:13 14 Nov. wl1:IGMP join received for group 239.255.3.22 on interface wl1
23:18:13 14 Nov. wl0:IGMP join received for group 239.255.3.22 on interface wl0
23:16:09 14 Nov. wl0:IGMP join received for group 239.255.3.22 on interface wl0
23:16:08 14 Nov. wl1:IGMP join received for group 239.255.3.22 on interface wl1
23:16:08 14 Nov. wl0:IGMP join received for group 239.255.3.22 on interface wl0
23:16:08 14 Nov. wl0:IGMP join received for group 239.255.3.22 on interface wl0
23:15:00 14 Nov. ppp1:TR69 ConnectionRequest Failed
23:15:00 14 Nov. ppp1:TR69 ConnectionRequest: processing request from ACS
23:01:24 |
16 Nov. |
dsl:VDSL Link Down: duration was 171751 seconds |
|||
23:00:57 |
16 Nov. |
wl0:IGMP join received for group 239.255.3.22 on interface wl0 |
|||
23:00:56 |
16 Nov. |
wl0:IGMP join received for group 239.255.3.22 on interface wl0 |
|||
23:00:56 |
16 Nov. |
wl1:IGMP join received for group 239.255.3.22 on interface wl1 |
|||
22:58:51 |
16 Nov. |
wl0:IGMP join received for group 239.255.3.22 on interface wl0 |
|||
22:58:51 |
16 Nov. |
wl1:IGMP join received for group 239.255.3.22 on interface wl1 |
|||
22:58:51 |
16 Nov. |
wl0:IGMP join received for group 239.255.3.22 on interface wl0 |
|||
22:58:33 |
16 Nov. |
ppp1:TR69 ConnectionRequest Failed |
|||
Any ideas?
There is some stuff on the Web about google chromecast / home devices causeing problems but it seems they are supposed to be fixed now.
Am getting a lot of these:
wl0:IGMP join received for group 239.255.3.22 on interface wl0
Which also points to a Chromecast according to some articles on the Web. Have removed 3X Chromecast and 1XHome mini PSU to see what happens.
Thanks
PT
Re: Rock solid smarthub gone wobbly last two days
19-11-2018 10:43 AM
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The issues with a Chromecast causing a connection to drop is resolved, though it'd generally would've caused your router continually power-cycle itself as opposed to just drop the connection.
While your connection dropped a few times last week, it appears to be more stable since Saturday night:
How are things looking now?
Re: Rock solid smarthub gone wobbly last two days
19-11-2018 10:50 AM - edited 19-11-2018 10:51 AM
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Hi @Gandalf
Still good since Saturday night but all Chromecast and homehub remain disconnected. Although the Saturday drop was after disconnecting them all so they probably aren't the problem. I'm keeping them disconnected for a while to see what happens and if things stay stable I will introduce them back one by one to see how things go.
As expected all of the wl0:IGMP join received for group 239.255.3.22 on interface wl0 have stopped.
Thanks for keeping and eye on this for me.
Jon
Re: Rock solid smarthub gone wobbly last two days
19-11-2018 4:12 PM
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Hi @PhyllisTyne, let us know how you get on!
Re: Rock solid smarthub gone wobbly last two days
21-11-2018 9:28 AM
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Went down last night but I presume by look of log that this was initiated by BT or the router itself? Esp following entry.
01:51:49 |
21 Nov. |
:A device reset was performed (GUI/Button) |
00:01:39 |
01 Jan. |
BR_LAN:UPnP functionality has been activated |
|||||||||
00:01:39 |
01 Jan. |
BR_LAN:UPnP functionality has been deactivated (manually) |
|||||||||
00:01:37 |
01 Jan. |
:WAN: SENSING AUTO VDSL |
|||||||||
00:01:37 |
01 Jan. |
ppp1:New DYN ROUTE is added [212.159.6.9/32 gw 195.166.130.251] |
|||||||||
00:01:37 |
01 Jan. |
ppp1:New DYN ROUTE is added [212.159.6.10/32 gw 195.166.130.251] |
|||||||||
00:01:37 |
01 Jan. |
ppp1:PPP: PPP INFO 212.159.6.10 |
212.159.6.9 |
||||||||
00:01:35 |
01 Jan. |
ppp:PPP: IPCP_NAK |
|||||||||
00:01:35 |
01 Jan. |
ppp:PPP: CHAP_SUCCESS |
|||||||||
00:01:35 |
01 Jan. |
ppp:PPP: CHAP_RESPONSE |
|||||||||
00:01:35 |
01 Jan. |
ppp:PPP: LCP_GOOD_ACK |
|||||||||
00:01:35 |
01 Jan. |
ppp:PPP: LCP_REQUEST |
|||||||||
00:01:34 |
01 Jan. |
ppp:PPP: CHAP_RESPONSE |
|||||||||
00:01:34 |
01 Jan. |
ppp:PPP: LCP_GOOD_ACK |
|||||||||
00:01:34 |
01 Jan. |
ppp:PPP: LCP_REQUEST |
|||||||||
00:01:34 |
01 Jan. |
:PPPoE error: timeout |
|||||||||
00:01:29 |
01 Jan. |
:PPPoE error: timeout |
|||||||||
00:01:17 |
01 Jan. |
wl1:A WiFi device <F0:0F:EC:63:E7:A9> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G]) |
|||||||||
00:01:17 |
01 Jan. |
ptm0.101:VLAN VLAN_DATA connected |
|||||||||
00:01:16 |
01 Jan. |
:DHCP Confirmation of Request |
|||||||||
00:01:16 |
01 Jan. |
:DHCP Confirmation of Request |
|||||||||
00:01:16 |
01 Jan. |
:DHCP Confirmation of Request |
|||||||||
00:01:16 |
01 Jan. |
:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT] |
|||||||||
00:01:16 |
01 Jan. |
:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT] |
|||||||||
00:01:16 |
01 Jan. |
dsl:VDSL link Up: Down Rate=42215Kbps |
Up Rate=12511Kbps |
SNR Margin Down=8.70dB |
SNR Margin Up=6.90dB |
||||||
00:00:53 |
01 Jan. |
eth1:[Device Connected] MAC Address:Host Name: Address: 192.168.1.65 |
lease duration is 86400 seconds. |
||||||||
00:00:53 |
01 Jan. |
BR_LAN:The DHCP options that are offered by the device (id:3): DiscoverOptions: 53 |
61 |
51 |
55 | DiscoverOption55: 1 |
3 |
6 | RequestOptions: 53 |
61 |
54 |
50 |
51 |
00:00:53 |
01 Jan. |
:DHCP Confirmation of Request |
|||||||||
00:00:44 |
01 Jan. |
:The NTP server used is: |
|||||||||
00:00:44 |
01 Jan. |
:The NTP server used is: |
|||||||||
00:00:44 |
01 Jan. |
:The NTP server used is: ntp.homehub.btopenworld.com |
|||||||||
00:00:44 |
01 Jan. |
:The NTP server used is: |
|||||||||
00:00:44 |
01 Jan. |
:The NTP server used is: |
|||||||||
00:00:44 |
01 Jan. |
:This Rule has been applied successfully: [id:1 |
InternalClient: |
External Ports:(0 |
0) |
Internal Ports: (0 |
0) |
Protocol: ] |
|||
00:00:44 |
01 Jan. |
:Updating port mapping rule (1) by UPnP |
|||||||||
00:00:43 |
01 Jan. |
eth1:An Ethernet port is now connected (2/100/FULL) |
|||||||||
00:00:42 |
01 Jan. |
BR_LAN:The LAN DHCPv6 Server is active |
|||||||||
00:00:42 |
01 Jan. |
:The LAN DHCP Server is active |
|||||||||
00:00:41 |
01 Jan. |
BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296) |
|||||||||
00:00:41 |
01 Jan. |
:DNS name resolution is now active |
|||||||||
00:00:40 |
01 Jan. |
wl0:WLAN has been deactivated (BTWifi-X) (band : 5GHz). |
|||||||||
00:00:40 |
01 Jan. |
wl0:WLAN has been deactivated (BTWi-fi) (band : 5GHz). |
|||||||||
00:00:40 |
01 Jan. |
wl1:WLAN has been deactivated (BTWifi-X) (band : 2.4GHz). |
|||||||||
00:00:40 |
01 Jan. |
wl1:WLAN has been deactivated (BTWi-fi) (band : 2.4GHz). |
|||||||||
00:00:40 |
01 Jan. |
wl1:WLAN has been activated (JRSWLAN) (band : 2.4GHz). |
|||||||||
00:00:37 |
01 Jan. |
wl0:(0/36) Channel Hopping initiated/Manually initiated |
|||||||||
00:00:37 |
01 Jan. |
wl1:(0/11) Channel Hopping initiated/Manually initiated |
|||||||||
00:00:37 |
01 Jan. |
:The Modem has successfully powered up |
|||||||||
00:00:37 |
01 Jan. |
:WDG Laststatus:: # Current boot was caused by Soft Reset (SAAF) |
|||||||||
00:00:37 |
01 Jan. |
Mobile resilience ended : RX 0.000000 Mbytes/ TX 0.000000 Mbytes |
|||||||||
00:00:29 |
01 Jan. |
:The Modem underwent a warm reset |
|||||||||
00:00:24 |
01 Jan. |
:WAN: ethernet as WAN |
|||||||||
01:51:52 |
21 Nov. |
:Connection to the Internet has been terminated.(Reboot |
Reconfiguration |
forced termination) |
|||||||
01:51:52 |
21 Nov. |
dsl:VDSL Link Down: duration was 281791 seconds |
|||||||||
01:51:52 |
21 Nov. |
:VLAN VLAN_DATA disconnected |
|||||||||
01:51:50 |
21 Nov. |
ppp1:The DYN ROUTE [212.159.6.9/32 gw 195.166.130.251] is deleted |
|||||||||
01:51:50 |
21 Nov. |
ppp1:The DYN ROUTE [212.159.6.10/32 gw 195.166.130.251] is deleted |
|||||||||
01:51:49 |
21 Nov. |
:A device reset was performed (GUI/Button) |
|||||||||
01:48:51 |
21 Nov. |
:Deleting port mapping rule (5802) by System |
|||||||||
01:48:51 |
21 Nov. |
:Updating port mapping rule (5802) by System |
|||||||||
01:48:47 |
21 Nov. |
:Deleting port mapping rule (5801) by System |
|||||||||
01:48:47 |
21 Nov. |
:Updating port mapping rule (5801) by System |
|||||||||
01:48:44 |
21 Nov. |
:Deleting port mapping rule (5800) by System |
|||||||||
01:48:44 |
21 Nov. |
:Updating port mapping rule (5800) by System |
|||||||||
01:30:28 |
21 Nov. |
ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed |
|||||||||
01:30:27 |
21 Nov. |
ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated |
|||||||||
01:30:27 |
21 Nov. |
ppp1:TR69 receiving InformResponse message |
|||||||||
01:30:26 |
21 Nov. |
ppp1:TR69 event found : 6 CONNECTION REQUEST |
|||||||||
01:30:26 |
21 Nov. |
ppp1:TR69 event found : 4 VALUE CHANGE |
|||||||||
01:30:25 |
21 Nov. |
ppp1:TR69 sending Inform message |
|||||||||
01:30:23 |
21 Nov. |
ppp1:TR69 event found : 6 CONNECTION REQUEST |
|||||||||
01:30:23 |
21 Nov. |
ppp1:TR69 event found : 4 VALUE CHANGE |
|||||||||
01:30:22 |
21 Nov. |
ppp1:TR69 sending Inform message |
|||||||||
01:30:20 |
21 Nov. |
ppp1:TR69 creating new session with ACS |
|||||||||
01:30:17 |
21 Nov. |
ppp1:TR69 ConnectionRequest: processing request from ACS |
Re: Rock solid smarthub gone wobbly last two days
23-11-2018 3:41 PM
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Down again. Chromecasts and Home hub still disconnected so i think we can discount those. Can see any other clues except the TR69's that still precede them.
although the drops aren't that frequent now, they are still irritating after so much stability.
15:22:57 |
23 Nov. |
ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed |
|||||
15:22:55 |
23 Nov. |
ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated |
|||||
15:22:55 |
23 Nov. |
ppp1:TR69 receiving InformResponse message |
|||||
15:22:55 |
23 Nov. |
ppp1:The NTP server used is: ntp.homehub.btopenworld.com |
|||||
15:22:55 |
23 Nov. |
ppp1:TR69 event found : 4 VALUE CHANGE |
|||||
15:22:53 |
23 Nov. |
ppp1:TR69 sending Inform message |
|||||
15:22:52 |
23 Nov. |
ppp1:TR69 event found : 4 VALUE CHANGE |
|||||
15:22:51 |
23 Nov. |
ppp1:TR69 sending Inform message |
|||||
15:22:48 |
23 Nov. |
ppp1:TR69 creating new session with ACS |
|||||
15:22:43 |
23 Nov. |
ppp1:New DYN ROUTE is added [212.159.6.9/32 gw 195.166.130.254] |
|||||
15:22:43 |
23 Nov. |
ppp1:New DYN ROUTE is added [212.159.6.10/32 gw 195.166.130.254] |
|||||
15:22:42 |
23 Nov. |
ppp1:PPP: PPP INFO 212.159.6.10 |
212.159.6.9 |
||||
15:22:40 |
23 Nov. |
ppp:PPP: IPCP_NAK |
|||||
15:22:40 |
23 Nov. |
ppp:PPP: CHAP_SUCCESS |
|||||
15:22:40 |
23 Nov. |
ppp:PPP: CHAP_RESPONSE |
|||||
15:22:40 |
23 Nov. |
ppp:PPP: LCP_GOOD_ACK |
|||||
15:22:40 |
23 Nov. |
ppp:PPP: LCP_REQUEST |
|||||
15:22:40 |
23 Nov. |
ppp:PPP: CHAP_RESPONSE |
|||||
15:22:40 |
23 Nov. |
ppp:PPP: LCP_GOOD_ACK |
|||||
15:22:40 |
23 Nov. |
ppp:PPP: LCP_REQUEST |
|||||
15:22:40 |
23 Nov. |
:PPPoE error: timeout |
|||||
15:22:23 |
23 Nov. |
:PPPoE error: timeout |
|||||
15:22:21 |
23 Nov. |
:HTTP UserBasic login from 192.168.1.76 successfully |
|||||
15:22:14 |
23 Nov. |
:PPPoE error: timeout |
|||||
15:22:08 |
23 Nov. |
:PPPoE error: timeout |
|||||
15:22:02 |
23 Nov. |
ptm0.101:VLAN VLAN_DATA connected |
|||||
15:22:02 |
23 Nov. |
:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT] |
|||||
15:22:02 |
23 Nov. |
:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT] |
|||||
15:22:02 |
23 Nov. |
dsl:VDSL link Up: Down Rate=40879Kbps |
Up Rate=9999Kbps |
SNR Margin Down=0.00dB |
SNR Margin Up=6.00dB |
||
15:21:34 |
23 Nov. |
:VLAN VLAN_DATA disconnected |
|||||
15:21:33 |
23 Nov. |
:Connection to the Internet has been terminated.(Reboot |
Reconfiguration |
forced termination) |
|||
15:21:32 |
23 Nov. |
ppp1:The DYN ROUTE [212.159.6.9/32 gw 195.166.130.251] is deleted |
|||||
15:21:32 |
23 Nov. |
ppp1:The DYN ROUTE [212.159.6.10/32 gw 195.166.130.251] is deleted |
|||||
15:21:31 |
23 Nov. |
dsl:VDSL Link Down: duration was 221272 seconds |
|||||
15:21:20 |
23 Nov. |
ppp1:TR69 ConnectionRequest Failed |
|||||
15:21:20 |
23 Nov. |
ppp1:TR69 ConnectionRequest: processing request from ACS |
|||||
15:20:15 |
23 Nov. |
ppp1:TR69 ConnectionRequest Failed |
|||||
15:20:15 |
23 Nov. |
ppp1:TR69 ConnectionRequest: processing request from ACS |
Re: Rock solid smarthub gone wobbly last two days
04-12-2018 2:47 PM
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Just as an update, I saw a BT engineer ferreting around in 'my' cabinet a week or so ago. My connection has now been up for nearly 8 days. Hopefully its not a coincidence and things are fixed.
Re: Rock solid smarthub gone wobbly last two days
04-12-2018 4:41 PM
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Interesting, I was about to point out that the GEA Test here https://community.plus.net/t5/Fibre-Broadband/Rock-solid-smarthub-gone-wobbly-last-two-days/m-p/1585... indicates that there are regular retrains due to interference at your premises. Hopefully this is a red herring, but worth keeping in mind just in case.
Moderator and Customer
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If it fixed it, help others - select 'This Fixed My Problem'
Re: Rock solid smarthub gone wobbly last two days
04-12-2018 4:47 PM
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Thanks @Baldrick1. I think I probably am kidding myself that it is fixed as this line has had issues of and on for a few years and all fixes only seem temporary. Hopefully fibre to premises will arrive before I go mad
Re: Rock solid smarthub gone wobbly last two days
05-12-2018 12:51 PM
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Hi @PhyllisTyne
Thanks for getting in touch - just a quick reassurance that your connection looks fine from this side (in terms of the external connection), but please do get in touch if there's anything else you need.
Best wishes
Dave
Re: Rock solid smarthub gone wobbly last two days
05-12-2018 1:32 PM
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Cheers Dave @RandallFlagg
Re: Rock solid smarthub gone wobbly last two days
06-12-2018 12:32 PM
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A good run of over 10 days but went down at 12.14 today. Any clues from your end?
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- Re: Rock solid smarthub gone wobbly last two days