Rock solid smarthub gone wobbly last two days
Installed a smarthub a few months ago and its been great with only the usual fortnightly overnight reboots. However, last 2 days have had drops and 5 of these:
16:29:46 03 Nov.ppp:PPP: IPCP_NAK
16:29:46 03 Nov.ppp:PPP: CHAP_SUCCESS
16:29:46 03 Nov.ppp:PPP: CHAP_RESPONSE
16:29:46 03 Nov.ppp:PPP: LCP_GOOD_ACK
16:29:46 03 Nov.ppp:PPP: LCP_REQUEST
16:29:46 03 Nov.ppp:PPP: CHAP_RESPONSE
16:29:46 03 Nov.ppp:PPP: LCP_GOOD_ACK
16:29:46 03 Nov.ppp:PPP: LCP_REQUEST
16:29:46 03 Nov.:PPPoE error: timeout
I hope its not another problem with this line that has given me a bit of grief over the years. Quiet line sounds fine.
Any ideas? Praying its a BT issue they will resolve but not confident.
Thanks
PT
Hi @PhyllisTyne,
I'm sorry that you've been experiencing connection drops over the past few days and for any inconvenience that this is causing you.
I can see the drops from Friday and Saturday on your connection log:
However, testing your line isn't picking up the cause of this issue:
| GEA Test Detail | |||
| Circuit ID | NA | Service ID | BBEUXXXXXXXX |
| Test Outcome | Pass | ||||
| Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
| Description | GEA service test completed and no fault found . | ||||
| Main Fault Location | OK | ||||
| Sync Status | In Sync | ||||
| Downstream Speed | 40.0 Mbps | ||||
| Upstream Speed | 10.0 Mbps | ||||
| Appointment Required | N | ||||
| Fault Report Advised | N | ||||
| NTE Power Status | PowerOn | ||||
| Voice Line Test Result | Pass | ||||
| Bridge Tap | Not Detected | ||||
| Repetitive Electrical Impulse Noise | Not Detected | ||||
| Estimated Line Length In Metres | 639.9 | ||||
| Upstream Rate Assessment | Very Good | ||||
| Downstream Rate Assessment | Very Good | ||||
| Interference Pattern | Regular Interference Observed Daily | ||||
| Service Impact | Retrains Observed | ||||
| Interference Duration Longest Occurrence | From 16:30 to 16:45 | ||||
| Interference Location | Customer Premise | ||||
| Home Wiring Problem | Not Detected | ||||
| Downstream Policing Discard Rate | 0.0 | ||||
| Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
| Technology | VDSL | ||||
| Profile Name | 0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off | ||||
| Time Stamp | 2018-10-23T12:00:00 | ||||
| Parameters | MIN | MAX | AVG |
| Down Stream Line Rate | 40.0 Mbps | 40.0 Mbps | 40.0 Mbps |
| Up Stream Line Rate | 9.9 Mbps | 9.9 Mbps | 9.9 Mbps |
| Up Time | 807.0 Sec | 900.0 Sec | 899.8 Sec |
| Retrains | 0.0 | 1.0 | 0.0 |
| Current and Last 15 Minute Bin Performance | ||
| Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
| Start Time Stamp | 2018-11-05T11:21:41Z | 2018-11-05T11:36:41Z |
| Ingress Code Violation | 1 | 0 |
| Egress Code Violation | 0 | 0 |
| Errored Seconds | 0 | 0 |
| Severely Errored Seconds | 0 | 0 |
| Unavailable Seconds | 0 | 0 |
If your connection drops again, please can you run through our troubleshooting guides here and let us know how you get on.
The issues with a Chromecast causing a connection to drop is resolved, though it'd generally would've caused your router continually power-cycle itself as opposed to just drop the connection.
While your connection dropped a few times last week, it appears to be more stable since Saturday night:
How are things looking now?
Just as an update, I saw a BT engineer ferreting around in 'my' 
cabinet a week or so ago. My connection has now been up for nearly 8 days. Hopefully its not a coincidence and things are fixed.
Thanks @Baldrick1. I think I probably am kidding myself that it is fixed as this line has had issues of and on for a few years and all fixes only seem temporary. Hopefully fibre to premises will arrive before I go mad
