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Robbo 19 Problem

Robbo19
Newbie
Posts: 1
Registered: 27-09-2014

Robbo 19 Problem

Weve been on Plus net fibre for just over a month now and alls been fine till last night when the internet light went out we switched iit off at the wall still no light my son restarted it still nothing. Can anyone help please
1 REPLY
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Robbo 19 Problem

Hi Tyakos,
Sorry to see that you're having an intermittent issue with latency, I was just taking a look into the line statistics and it looks like that testing has flagged a potential copper line fault which I'm now raising to BT for you. The outlook is that no engineer will need to be booked so this should hopefully mean the fix will be a little quicker. I'll be raising a support ticket on your account to monitor the fault so further details will be provided there once we have them back from the supplier.