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Review Of Ticket #99751917

southerner
Aspiring Pro
Posts: 514
Thanks: 45
Fixes: 1
Registered: 27-11-2013

Review Of Ticket #99751917

Please could someone from Plusnet pass a message to the person looking into my ticket #99751917 and ask if they could review it and drop me a mail or something? I did try to do this via Live Support but it said there was a 27 people queue in front of me :-o.
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,410
Thanks: 503
Fixes: 187
Registered: 01-01-2012

Re: Review Of Ticket #99751917

I've messaged the person in question.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
southerner
Aspiring Pro
Posts: 514
Thanks: 45
Fixes: 1
Registered: 27-11-2013

Re: Review Of Ticket #99751917

Thanks.
Haven't heard anything back.
Can I just float an idea here? as the high-end of the fibre service 'Fibre Extra' (40 - 80 ds) seems to be inconsistent and unreliable during peak times and after 2 Openreach visits there doesn't seem to be a solution to that on the horizon (at least since I started having problems in March) what are the chances PlusNet will let me downgrade to the capped 40 ds service 'Fibre Unlimited' for the £5 less a month and at no further contractual obligation to me? That way I figure I won't be paying for the high-end speeds anymore and I won't feel I'm paying for something a lot of the time it's just not possible to get.
Plusnet Help Team
Plusnet Help Team
Posts: 5,410
Thanks: 503
Fixes: 187
Registered: 01-01-2012

Re: Review Of Ticket #99751917

I'll pass the proposition onto the guy in question but I can't guarantee anything.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
southerner
Aspiring Pro
Posts: 514
Thanks: 45
Fixes: 1
Registered: 27-11-2013

Re: Review Of Ticket #99751917

Fair enough.
southerner
Aspiring Pro
Posts: 514
Thanks: 45
Fixes: 1
Registered: 27-11-2013

Re: Review Of Ticket #99751917

Still no kind of response to this then. I'm guessing I'm just stuck with it for the duration of my remaining contract.