Reverse lookup.

[#1]

I have a static IP. Some years ago I had a change made that meant that a reverse lookup of my IP address returned just the IP address (or similar). At the time, I checked and it was working as intended. I've recently checked and find that it now returns my domain (account) name. Any reason why this has changed?

p.s. - Sorry if this should be in another forum, if that's the case I'm sure it'll get moved .

[#2]

I honestly can't see why that's been changed but would you like me to get that changed back as it was before? 

[#3]

Yes please. I'm also ambivolent about having a fixed IP. It's not something I've ever made use of, it was just a tick box when I joined last time and came at no cost then. TBH I'm not sure of all the pros & cons.

[#4]

Can I put you on a dynamic IP in that case?

I ask as it's easier, more resourceful for us and I don't have to involve anyone else on this side to get it done. 

[#5]

Yes that will be OK. I can't think of any downside as I've never knowingly made use of it.

[#6 · Accepted solution]

OK cheers for that. 

I've unassigned the IP from your account so if you can power the router off, then back on you should reconnect with a new dynamic IP.

[#7]

OK rebooted with a new IP. Now all I need is to be able to stay connected for more than a couple of hours at a time

[#8]

And there's me thinking we'd got you sorted!

Yes, I can see it's dropping out fairly frequently. 

I've been looking into it and running diagnostics but we're not seeing any obvious issues. 

I'd give the tips here a try next: https://goo.gl/tu2WWu

[#9]

Yes - since the 19th Jan when I connected the HubOne, my average time connected has been something like 3 hours although I did have one period when it stayed connected for just over 2 days. Before that I had been using my own router (Netgear R6250) with the original BTOR modem and I could go for weeks without losing the connection.

Is it possible to connect the old modem and then connect that to the wan port?

p.s. - I have a nice quiet line and I'm not aware of any problems. I am over half a mile from the cabinet so perhaps that's a factor as well as the fact that my drop wire and I think the cabling to the cabinet is 40+ years old.

[#10]

Yes, you should be able to try connecting with the modem into the router, that would be a good idea just so we can review the connection logs afterwards and see if it looks any different. 

[#11]

I've replaced the BTOR modem and have now connected via that (approx 08:30 24/2/18 ) but I can't monitor my WAN connection now. I'll come back to this in a couple of days and perhaps then my logs at the PlusNet end will show whether there has been any improvement.

[#12]

The last entry in the WAN section of my router logs shows a PPoE connection made at 08:33 on 24/2/18 and this was using my original BTOR modem, so over 4 days now without a drop that I can detect.

It seems pretty clear that the integrated modem in the Hub One is not suitable for my line for whatever reason whereas the original one is.

Adam, can I ask you to look at the logs at your end to confirm that my connection hasn't dropped over the last 4 days.

[#13]

Sure, I'd say this looks pretty conclusive:

Link to this file:

[#14]

Many thanks Adam.

[#15]

No problems. Please let us know if you need any further assistance.