Returning faulty router
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Returning faulty router
06-11-2018 8:47 PM
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Hi, I just received my replacement router and I'm pleased to say my connection is working properly again. I'd like to return the old router and all the spare bits I don't need (power supply, microfilters and whatnot). Can someone from plusnet give me the return address/send me a return bag or label?
Username is petermcgurk
Re: Returning faulty router
07-11-2018 2:44 PM
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Hi @OxfordBlue
I am glad to hear that the new router has resolved your connection problems.
We do not recycle equipment ourselves however you can take it to your nearest WEEE recycling centre who will be able to do this for you.
I've included a link here which will tell your nearest one https://www.recycle-more.co.uk/weee-collections
If you have any other questions feel free to get in touch.
Re: Returning faulty router
07-11-2018 3:05 PM
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@Warwick & @OxfordBlue, sorry to contradict but we do accept returns of equipment, and will happily take receipt of the router for refurbishment potential. I've arranged for dispatch of a pre-paid returns bag.
For info, we also accept WEEE takebacks.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Returning faulty router
15-11-2018 6:12 PM
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Re: Returning faulty router
16-11-2018 11:20 AM
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I have re-ordered it for you @OxfordBlue however it seems to be a system issue. As @Warwick stated you can always recycle this via the link above.
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