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Returned to plusnet but a question about my fibre service

Epyon
Grafter
Posts: 285
Registered: ‎31-03-2011

Returned to plusnet but a question about my fibre service

Hello i signed up for the fibre package but i see my upload is only 2Mbps

 

is the only way to get a higher speed by upgrading to the 76Mbps package?

 

i actually thought i was going to get a 38/10 service is that still available or its not possible anymore?

4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Returned to plusnet but a question about my fibre service

Welcome back @Epyon

I'm afraid the current fibre products we offer are either 40/2 or 80/20.

Apologies for any disappointment caused.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
longedge
Rising Star
Posts: 274
Thanks: 36
Fixes: 1
Registered: ‎27-01-2008

Re: Returned to plusnet but a question about my fibre service

And the shameful thing is how often this happens. PlusNet make no effort to tell people in an open and honest fashion that they will be getting fibre but with adsl upload speeds.

Epyon
Grafter
Posts: 285
Registered: ‎31-03-2011

Re: Returned to plusnet but a question about my fibre service

Ok well i've changed my product to the 76Mbps package how long does it usually take to change?

 

Thanks

Highlighted
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Returned to plusnet but a question about my fibre service

Usually within 1 working day.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff