Return of the dreaded Single Thread Slow Down.

[#1]

I had this issue last year and Gandolff changed my vlan even though it wasn't showing hot, and it resolved issue.

Its been like this for a while.

Single thread test fluctuate, same as last time. 

P.S This is on Wired

[#2]

Thanks for getting in touch @Faizan786.

We've tested your line and whilst we can't see any issues remotely we'll speak with our suppliers to see if they can identify any cause.

Apologies for any inconvenience caused

[#3]

Whilst our suppliers QA team still aren't willing to move your circuit to different VLAN, I've been advised that they've raised it internally to check the back-haul network. I'll continue to chase for updates where required and I'll keep you posted.

This is how gandalf resolved my issue last year.

Thanks

[#4]

Thanks for getting back to us.

We've raised it to the relevant team but similar to last time they're refusing to arrange a move as there plenty of capacity according to them (Apparently there's 5GB spare at the exchange).

I'll update you as soon as I know more

[#5]

Update required please.

[#6]

Hi @Faizan786

I'm sorry to hear you're having connection issues. Checking from this side everything is looking spot on to the router with barely any drops and 45.5Mbps download and 6.9Mbps upload showing to get there with no signs of errors. It is also not testing a hot VLAN. Can I please ask if the above tests were through a wired or wireless connection?

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	45.5 Mbps
Upstream Speed	6.9 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-05-23T07:03:29Z	2019-05-23T07:18:29Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Date	HOT VLAN(Yes/No)	Action	Fix Date
23-05-2019	NO
22-05-2019	NO
21-05-2019	NO
20-05-2019	NO
19-05-2019	NO
18-05-2019	NO
17-05-2019	NO

Please run the BT Speedtester service from here using a wired connection.

Once the initial result is completed please click Further Diagnostics.  Please type in your phone number and click run diagnostic test.  This will run a test and send the results to the server for investigation. Once that's done please raise the fault from here and let us know once you've done it so we can progress the fault for you.

[#7]

Wired.

[#8]

Went wireless and it worked full blast. Turned back on via lan through Powerline adapter and got full speeds again. Weird must have been powerline adapter limiting speed to 9mb.

[#9]

Odd, but it's good to see you back up to speed