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Return of the dreaded Single Thread Slow Down.

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Rising Star
Posts: 187
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Registered: ‎31-05-2015

Return of the dreaded Single Thread Slow Down.

My Broadband Speed Test

 

I had this issue last year and Gandolff changed my vlan even though it wasn't showing hot, and it resolved issue.

Its been like this for a while.

Single thread test fluctuate, same as last time. 

 

P.S This is on Wired

8 REPLIES 8
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Plusnet Help Team
Plusnet Help Team
Posts: 8,085
Thanks: 963
Fixes: 392
Registered: ‎01-01-2012

Re: Return of the dreaded Single Thread Slow Down.

Thanks for getting in touch @Faizan786.

We've tested your line and whilst we can't see any issues remotely we'll speak with our suppliers to see if they can identify any cause.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Registered: ‎31-05-2015

Re: Return of the dreaded Single Thread Slow Down.

Whilst our suppliers QA team still aren't willing to move your circuit to different VLAN, I've been advised that they've raised it internally to check the back-haul network. I'll continue to chase for updates where required and I'll keep you posted.

 

This is how gandalf resolved my issue last year.

 

Thanks

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Plusnet Help Team
Plusnet Help Team
Posts: 8,085
Thanks: 963
Fixes: 392
Registered: ‎01-01-2012

Re: Return of the dreaded Single Thread Slow Down.

Thanks for getting back to us.

We've raised it to the relevant team but similar to last time they're refusing to arrange a move as there plenty of capacity according to them (Apparently there's 5GB spare at the exchange).

I'll update you as soon as I know more

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Registered: ‎31-05-2015

Re: Return of the dreaded Single Thread Slow Down.

My Broadband Speed Test

 

Update required please.

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Plusnet Help Team
Plusnet Help Team
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Registered: ‎25-02-2019

Re: Return of the dreaded Single Thread Slow Down.

Hi @Faizan786

 

I'm sorry to hear you're having connection issues. Checking from this side everything is looking spot on to the router with barely any drops and 45.5Mbps download and 6.9Mbps upload showing to get there with no signs of errors. It is also not testing a hot VLAN. Can I please ask if the above tests were through a wired or wireless connection?

 

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 45.5 Mbps
Upstream Speed 6.9 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-05-23T07:03:29Z 2019-05-23T07:18:29Z
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

 

Date HOT VLAN(Yes/No) Action Fix Date
23-05-2019 NO    
22-05-2019 NO    
21-05-2019 NO    
20-05-2019 NO    
19-05-2019 NO    
18-05-2019 NO    
17-05-2019 NO    

 

Please run the BT Speedtester service from here using a wired connection.

Once the initial result is completed please click Further Diagnostics.  Please type in your phone number and click run diagnostic test.  This will run a test and send the results to the server for investigation. Once that's done please raise the fault from here and let us know once you've done it so we can progress the fault for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
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Rising Star
Posts: 187
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Registered: ‎31-05-2015

Re: Return of the dreaded Single Thread Slow Down.

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Rising Star
Posts: 187
Thanks: 42
Registered: ‎31-05-2015

Re: Return of the dreaded Single Thread Slow Down.

Went wireless and it worked full blast. Turned back on via lan through Powerline adapter and got full speeds again. Weird must have been powerline adapter limiting speed to 9mb.

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Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Return of the dreaded Single Thread Slow Down.

Odd, but it's good to see you back up to speed Thumbs_Up

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team