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Return of speed after fault.

FIXED
logan47
Hooked
Posts: 9
Fixes: 1
Registered: 03-05-2013

Return of speed after fault.

Hi.
Last week my connection dropped several times. I found there was a terrible crackle on the line causing the disconnections which has since been fixed last Thursday. My speed now sits at about 45mb on BT speedtest but used to be about 55-60.

Could anyone tell me how long it could be until the profile begins to rise?

 

Thanks for your time.

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: Return of speed after fault.

Hi there, 

 

The line management for fibre is fully automated so we'll need to wait for the line to remain stable for a few days and the speeds should improve automatically. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
logan47
Hooked
Posts: 9
Fixes: 1
Registered: 03-05-2013

Re: Return of speed after fault.

Fix

Thanks. I'll give it another week and see how it stands then.