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Return of my Broadband fault.

FIXED
Community Veteran
Posts: 1,259
Thanks: 20
Fixes: 3
Registered: 22-06-2012

Return of my Broadband fault.

Yet again my speeds are way down. Just tested & I'm getting 15/5 & the Btw tester is showing a fault. Could one of the excellent PN forum staff please have a look & try & sort out this intermittent fault?.

Many thanks,

 

Nick

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Return of my Broadband fault.

Fix

Hi Nick,

 

 

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 50.8 37.1 11.3 7.4 34.3 Available -- -- Yes --
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0003
Description No problem found, OAM test is not currently supported on this line.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 44.9 Mbps
Upstream Speed 12.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 777.7
Upstream Rate Assessment Very Good
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-60M Downstream, Interleaving Low - 0.128M-12M Upstream, Error Protection Off
Time Stamp 2017-06-14T16:15:00

 

Testing the line isn't showing any problems and the sync is within the estimates.

Are the slowdowns at specific times of the day and are you on a wireless or wired connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 1,259
Thanks: 20
Fixes: 3
Registered: 22-06-2012

Re: Return of my Broadband fault.

Thanks for your detailed response. The slowdown occurs spasmodically & it shows initially on my wireless laptop but is confirmed when I chabge to wired & is confirmed by the Btw tester.

 

Today I'm back to normal, showing 41/12 at my end so obviously all is OK for now. Intermittent faults are not unknown locally as the lines are overhead with some very dodgy connections.

 

I guess we can close this case for now 7 keep fingers crossed. Thanks again for the promptnresponse.

 

Nick

Plusnet Help Team
Plusnet Help Team
Posts: 4,254
Thanks: 887
Fixes: 180
Registered: 25-03-2015

Re: Return of my Broadband fault.

Glad to hear it's back to normal at the moment, please do let us know if the problems return though.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team