So my fault has returned i reported on the 27th! The automated response said i need to wait up to 24 hours if its a new fault.... then i checked again with support on Friday, and support said it can take 72 hours to check the line!
* Exactly what is being done right now is someone physically checking the line or something ?
Because the previous times this happened i was sent a engineer who said everything is fine with the line, but only the last one rewired the green cabinet and solved the issue for a while before its back now again! Im srsly tired of going through all those is your wiring at home fine and whatever not, because the problem is obviously somewhere outside.
I am usually a really patient person, but this is unacceptable and im certainly wont be backing up, i am paying for this service that i couldn't use today, because i was tired of counting the disconnects while trying to watch a movie with my family, that is not ok and a sorry and we really sorry wont really cut it.Because why should i pay the full price for something that isnt working properly in the first place?And im actually starting to be annoyed that im losing money that i put into online games aswell, because i cant rely on this service that is not acceptable.I know my rights and i intend to use them fully.
