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Return Router Address

saltyseadog
Newbie
Posts: 4
Registered: ‎19-10-2017

Return Router Address

Unfortunately I need to return my router as I decided to stay with BT within my 14 day cancellation period. The adviser said if I opened the router there would be a returns bag inside but I can’t see one. Can you please give me the address to return the router to? Thanks.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Return Router Address

Hello there, 

 

We don't actually include a returns bag with the router so apologies for the wrong advice!

 

I can send a postage paid returns bag out, I just need to identify your account so please feel free to send me a private message with your username. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
saltyseadog
Newbie
Posts: 4
Registered: ‎19-10-2017

Re: Return Router Address

Thank you @adamwalker PM sent.

Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Return Router Address

Thanks, the returns bag should reach you within the next few days.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team