Restricted Line - Can't make my payment on the website

[#1]

Hi,

My circumstances have changed and I fell into the restricted line category this month. I need to get on to the plus.net site to make payment and change my billing date. However, plus.net site refuses to connect (ain't this counter-productive?) so can't make the needed payment. I can't use the phone due to mental health, so I'm stuck for a solution to the issue.

[#2]

Hello @MrBelding,

We are sorry to hear this and I have changed some settings on your account which should now let you access our site.

Please let us know how it goes.