cancel
Showing results for 
Search instead for 
Did you mean: 

Reset

col6
Dabbler
Posts: 14
Registered: ‎17-04-2016

Reset

Hi Plusnet my speed has dropped from 75mb to 28mb again this will be due to stop start of router 

 

can you sort me out thanks ? 

3 REPLIES 3
ejs
Aspiring Hero
Posts: 5,442
Thanks: 631
Fixes: 25
Registered: ‎10-06-2010

Re: Reset

How many times did you reboot your router to manage that?

As far as I know, the FTTC DLM cannot be reset without an engineer visit.

Can you post the line stats from your modem/router?

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Reset

I'm afraid we can't reset profiles on a fibre line, however looking at your connection it's back in sync at a higher speed again. Are you still having issues?

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
col6
Dabbler
Posts: 14
Registered: ‎17-04-2016

Re: Reset

All sorted now thank you not sure what it was just fixed itself ,,,,, Feedback for Plusnet your customer service is second to non keep up the great work guys Brilliant .