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Reset SNR/Profile due to power cuts

davidfriedlande
Grafter
Posts: 80
Registered: ‎19-02-2014

Reset SNR/Profile due to power cuts

Hi,

Can someone please reset my profile, I have lost quite a bit off my speed due to some problems with constant power cuts a while ago. Usually i can sync at 9-10 mpbs but now i am lucky to get 8mpbs.

 

Thanks in advance.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 10,076
Thanks: 3,187
Fixes: 508
Registered: ‎21-04-2017

Re: Reset SNR/Profile due to power cuts

Hi there,


We can't reset fibre lines I'm afraid. This can only be done by an engineer whilst out on the job. They'd need to call their support team DCoE [Diagnostics Centre of Excellence].

 

Having said that, your sync speed isn't banded. It's just in sync at a slow speed, which is unfortunately within the expectations of your line [7.1mbps and 11.4mbps]

 

Sync Status In Sync
Downstream Speed 7.4 Mbps
Upstream Speed 1.1 Mbps
Profile Name 0.128M-10M Downstream, Retransmission High - 0.128M-2M Upstream, Error Protection Off

 

I'd recommend running through the checks here just to rule out any internal wiring issues. If things don't improve, it's possible that your speed may recover by itself.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team