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Reset DLM / IP Profile please..

butako
Hooked
Posts: 7
Thanks: 3
Registered: ‎06-08-2020

Reset DLM / IP Profile please..

Ticket 202932830

https://speedtest.btwholesale.com/ results state the IP Profile on my line is apparently 42Mbps... (less than Minimum Speed Guarantee). However, my modem says Attainable rate of 66Mbps... How do I get this corrected please? 


Basic Performance Test -

Time Stamp Latency Download Upload
Wednesday 12 August 2020 | 21:27:32 23 Ms 36.00 Mbps 10.71 Mbps
Advanced Performance Test -
Download Test
Download speed achieved during the test was 36.00 Mbps
For your connection, the acceptable range of speeds is 40-42.61 Mbps
Your DSL Connection Rate: 0 Mbps(DOWN-STREAM),0 Mbps(UP-STREAM)
For your connection, the maximum achievable download speed is 42.61 Mbps
IP Profile for your line is 42.61 Mbps


Modem:


> v s

---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) -----------
Running Mode : 17A State : SHOWTIME
DS Actual Rate : 44026000 bps US Actual Rate : 20000000 bps
DS Attainable Rate : 66529480 bps US Attainable Rate : 22409940 bps
DS Path Mode : Interleave US Path Mode : Fast
DS Interleave Depth : 642 US Interleave Depth : 1
NE Current Attenuation : 16 dB Cur SNR Margin : 10 dB
DS actual PSD : 6. 0 dB US actual PSD : 6. 1 dB
NE CRC Count : 0 FE CRC Count : 214
NE ES Count : 0 FE ES Count : 207
Xdsl Reset Times : 0 Xdsl Link Times : 4
ITU Version[0] : fe004452 ITU Version[1] : 41590000
VDSL Firmware Version : 05-07-06-0D-01-07 [with Vectoring support]
Power Management Mode : DSL_G997_PMS_L0
Test Mode : DISABLE
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 18 dB Far SNR Margin : 6 dB
CO ITU Version[0] : b5004946 CO ITU Version[1] : 544eb206
DSLAM CHIPSET VENDOR : < IFTN >