Request for line check
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Request for line check
18-09-2018 6:52 PM
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Hello,
Is it possible to get a line check? i've had the email about my line not hitting it's guaranteed speeds and the ping on speedtest seems pretty high. I ran the BT checker and got the output attached. The profile is lower than the minimum guaranteed speed, does that limit it?
Thanks, Morgan
Re: Request for line check
19-09-2018 2:14 PM - edited 19-09-2018 2:15 PM
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Hi @moragadams,
I'm sorry that you've been receiving speeds below the minimum guaranteed.
I've tested your line today and it appears that this issue has now resolved itself, with your line currently syncing at the full 40mbps down and 10mbps up:
GEA Test Detail | |||
Circuit ID | NA | Service ID | BBEUXXXXXXXX |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 40.0 Mbps | ||||
Upstream Speed | 10.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 649.5 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Very Good | ||||
Interference Pattern | Regular Interference Observed on Week Days | ||||
Service Impact | No Impact Observed | ||||
Interference Duration Longest Occurrence | From 04:45 to 09:45 | ||||
Interference Location | Customer Premise | ||||
Interference Observed In Days | 3 | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off | ||||
Time Stamp | 2018-09-17T14:30:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 32.5 Mbps | 40.0 Mbps | 39.9 Mbps |
Up Stream Line Rate | 9.9 Mbps | 9.9 Mbps | 9.9 Mbps |
Up Time | 796.0 Sec | 900.0 Sec | 899.1 Sec |
Retrains | 0.0 | 5.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2018-09-19T12:44:28Z | 2018-09-19T12:59:28Z |
Ingress Code Violation | 1 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Are you still experiencing poor speeds on your side? If so, please can you run through our troubleshooting guides here and let us know how you get on.
Re: Request for line check
19-09-2018 2:17 PM
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Thanks for looking into this, the connection is fine. I'll look through the troubleshooting if there's any problems.
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