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Request for line check

morgadams
Dabbler
Posts: 11
Thanks: 1
Registered: ‎18-09-2018

Request for line check

Hello, 

 

Is it possible to get a line check? i've had the email about my line not hitting it's guaranteed speeds and the ping on speedtest seems pretty high. I ran the BT checker and got the output attached. The profile is lower than the minimum guaranteed  speed, does that limit it?

 

Thanks, Morgan

 

 

2 REPLIES 2
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 357
Fixes: 117
Registered: ‎26-03-2018

Re: Request for line check

Hi @moragadams,

 

I'm sorry that you've been receiving speeds below the minimum guaranteed.

 

I've tested your line today and it appears that this issue has now resolved itself, with your line currently syncing at the full 40mbps down and 10mbps up:

 

GEA Test Detail
Circuit ID NA Service ID BBEUXXXXXXXX
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 10.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 649.5
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Regular Interference Observed on Week Days
Service Impact No Impact Observed
Interference Duration Longest Occurrence From 04:45 to 09:45
Interference Location Customer Premise
Interference Observed In Days 3
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2018-09-17T14:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 32.5 Mbps 40.0 Mbps 39.9 Mbps
Up Stream Line Rate 9.9 Mbps 9.9 Mbps 9.9 Mbps
Up Time 796.0 Sec 900.0 Sec 899.1 Sec
Retrains 0.0 5.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2018-09-19T12:44:28Z 2018-09-19T12:59:28Z
Ingress Code Violation 1 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

 

Are you still experiencing poor speeds on your side? If so, please can you run through our troubleshooting guides here and let us know how you get on.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
morgadams
Dabbler
Posts: 11
Thanks: 1
Registered: ‎18-09-2018

Re: Request for line check

Thanks for looking into this, the connection is fine. I'll look through the troubleshooting if there's any problems.