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Request for a IP Profile reset

Posts: 144
Thanks: 5
Registered: ‎17-08-2007

Request for a IP Profile reset


Hi there Plusnet Support,


please find results of testing on my line speed done this morning. Can you check things out at your end and if possible try nudging my profile upwards. My line speed is shown at 45M but my current profile is  only 38.2M Many thanks Ian



Results Image not loaded



1. Best Effort Test:  -provides background information.

  Download Speed
  95.12 Mbps
0 Mbps 38.2 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 95.12 Mbps
 For your connection, the acceptable range of speedsis 26.74 Mbps-38.2 Mbps .
 Additional Information:
 IP Profile for your line is - 38.2 Mbps

2. Upstream Test:  -provides background information.

  Upload Speed
  10.03 Mbps
0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 10.03Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.



I am using a Chromebook running Chrome OS Version 69.0.3497.120 (Official Build) (64-bit) and produces :-

 PING ms
and Plusnet Router Stats. :-
5. DSL uptime: 10 days, 14:27:25
6. Data rate: 11937 / 39466
7. Maximum data rate: 12017 / 48118
8. Noise margin: 6.6 / 9.1
9. Line attenuation: 29.5 / 20.3
10. Signal attenuation: 29.2 / 17.9


So it looks like there are still problems with BTW tester.


Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 77
Registered: ‎06-08-2018

Re: Request for a IP Profile reset



I've checked your line stats (which you can see below) and we're unable to change the profile as this doesn't look to be causing the problem, looks like a low sync event that's stuck, or just a genuine speed issue.



Could you log a fault for us here so we can look into it for you - here