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Request for IP Profile Reset Please

Posts: 30
Registered: ‎11-04-2008

Request for IP Profile Reset Please

Profile seems stuck on 30MBs tryed reboot but still stuck.

Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: Request for IP Profile Reset Please

I'm afraid not, we can't remotely reset profiles on Fibre lines.Your line is synced a lot lower than it should be:

Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 35.5 Mbps
Upstream Speed 16.4 Mbps


I'd advise getting this reported to us as a fault at

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff