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Request for IP Profile Reset Please

lenfish
Grafter
Posts: 25
Thanks: 1
Registered: ‎22-04-2015

Request for IP Profile Reset Please

Around 4/5 days ago my IP Profile changed to 38.16 as shown by the BT Wholesale test but remains stuck at 35.8 according to the PlusNet speed checker. Can it be given a quick nudge please? Thanks.

 

Len 

3 REPLIES 3
Community Gaffer
Community Gaffer
Posts: 17,716
Thanks: 707
Fixes: 167
Registered: ‎05-04-2007

Re: Request for IP Profile Reset Please

The profile on our side now matches the IP profile, you might need to disconnect/reconnect to get the extra couple of Mb/s

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
lenfish
Grafter
Posts: 25
Thanks: 1
Registered: ‎22-04-2015

Re: Request for IP Profile Reset Please

Chris,

Many thanks.

 

Len

 

Highlighted
Community Gaffer
Community Gaffer
Posts: 17,716
Thanks: 707
Fixes: 167
Registered: ‎05-04-2007

Re: Request for IP Profile Reset Please

No problem. 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff