Request for IP Profile Reset Please

[#1]

Around 4/5 days ago my IP Profile changed to 38.16 as shown by the BT Wholesale test but remains stuck at 35.8 according to the PlusNet speed checker. Can it be given a quick nudge please? Thanks.

Len 

[#2]

The profile on our side now matches the IP profile, you might need to disconnect/reconnect to get the extra couple of Mb/s

[#3]

Chris,

Many thanks.

Len

[#4]

No problem.