Request for IP Profile Reset Please
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Request for IP Profile Reset Please
21-08-2016 8:17 PM
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My IP profile is usually ~40Mbps but after I reset my router (to change to a static IP) about 5 days ago, it has got stuck with a profile of 33.08. I reset the router again just now and it's still at 33.08. Is there any chance you could bump it back up to the max please?
Many thanks!
Charles
Re: Request for IP Profile Reset Please
22-08-2016 8:30 AM
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Hi,
sadly at the moment plusnet can't alter this setting on a Fibre connection as it's automatically controlled by openreach.
If your broadband remains stable for a while you will find your ip profile may go back up
James
Re: Request for IP Profile Reset Please
22-08-2016 10:19 AM - edited 22-08-2016 10:20 AM
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DLM is not controlled by Openreach its a Automated process within the fibre cab, an Openreach engineer can reset DLM but only after fixing a fault.
in this case you will have to wait and see if DLM automatically increases the IP profile but sadly this can take days sometimes weeks to happen.
Re: Request for IP Profile Reset Please
22-08-2016 11:26 AM
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That's disappointing. Is there any way of knowing what the IP profile will be set to after reconnecting without resetting the router (and thus risking reducing it even more)? I thought I had waited long enough this time before I reset, but I think it went down even more.
Re: Request for IP Profile Reset Please
22-08-2016 11:30 AM
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Like explained it's an automated process you just need to leave your router on and when DLM sees stability increase it will change the IP profile.
Re: Request for IP Profile Reset Please
22-08-2016 11:42 AM
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Thanks geek26 - it's an automated process, understood. So you're saying my IP profile will go back up and my connection will go back up without me needing to take any further action?
Re: Request for IP Profile Reset Please
22-08-2016 11:55 AM
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This post explains the process adequately. Takes the mystery out of it and shows why it can take a variable number of days to get back up to full speed, if you can get there at all. It's much less frustrating knowing this is what's happening: https://community.plus.net/t5/Library/FTTC-DLM-What-it-is-How-it-works/ba-p/1322799
Re: Request for IP Profile Reset Please
22-08-2016 1:17 PM
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Hi @charlesroper, welcome to the forums.
While others are correct that we unfortunately cannot remotely reset the profile on fibre connections, the sync speed for your connection does seem lower than I'd expect, given the estimates for your line at http://dslchecker.bt.com
Testing the connection has indicated that interference is being observed on the line daily with the longest occurrence of this being from 19:45 to 21:45 (No specific date), so this could be the cause of the drop in sync speed. The location (Estimate) of this is showing as Customer Premise.
Do you have anything in the property that you think could be causing this? In the past I've seen cordless phones, baby monitors, timers for lamps etc. cause this (And on one occasion the fruit machines from a pub next door)
Re: Request for IP Profile Reset Please
22-08-2016 4:18 PM
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Thanks for this information Harry - very good to know. I can't think of anything in particular that might be causing interference. We don't have cordless phones, timers or baby monitors in the house. We're in a flat, though, and I daresay neighbours would have these things (I know upstairs have a baby). Have you got any other time periods showing interference? Could help me narrow it down.
Re: Request for IP Profile Reset Please
22-08-2016 4:33 PM
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Unfortunately I don't The test only shows the longest occurrence of interference.
When this happened on my line, it went away after a few weeks of procrastinating on looking in to it further.
May be worth raising it at http://faults.plus.net
Re: Request for IP Profile Reset Please
22-08-2016 11:24 PM
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Thanks Harry. I think I'll procrastinate on it for a while. I did get solid a 40Mbps down for a good while at the start of my contract so hopefully whatever is causing the interference will go away. If it persists, I may raise a fault. Many thanks for the help!
Re: Request for IP Profile Reset Please
23-08-2016 8:53 AM
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Just to add a little more info about when it happened to me personally, I dropped from about 50/55Mbps to 30Mbps (At the time the low end of my estimate was around 52Mbps)
When it got back up to speed it didn't recover fully, but my estimates had changed so the low end is now 35Mbps and I'm at about 40/45Mbps.
It works well enough for me to not really notice though, so it isn't the end of the world
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