I'm afraid not, we can't remotely reset profiles on Fibre lines.Your line is synced a lot lower than it should be:
| Description |
GEA service test completed and no fault found but unable to check for customer equipment connected to modem. |
| Main Fault Location |
OK |
| Sync Status |
In Sync |
| Downstream Speed |
35.5 Mbps |
| Upstream Speed |
16.4 Mbps |
I'd advise getting this reported to us as a fault at https://faults.plus.net
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
