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Request faster upload speed

colin99
Newbie
Posts: 9
Registered: 13-08-2015

Request faster upload speed

I've just ordered FTTC fast broadband which is due to be installed shortly.  The package is 40Mb/s download and 1.9Mb/s upload.  However that upload speed is little better than ADSL2+ (about 1Mb/s), I was really hoping for much faster uploads.  Is there an option to improve that, since I've read that FTTC can upload at 10Mb/s or more.
21 REPLIES
rongtw
Seasoned Hero
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Registered: 01-12-2010

Re: Request faster upload speed

It can go faster up BUT PN has capped it at 2  Lips are sealed
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colin99
Newbie
Posts: 9
Registered: 13-08-2015

Re: Request faster upload speed

Quote from: rongtw
It can go faster up BUT PN has capped it at 2  Lips are sealed

Oh poo!
bustermissy1961
Grafter
Posts: 204
Thanks: 1
Registered: 04-09-2014

Re: Request faster upload speed

better run before the 14 days are up.
colin99
Newbie
Posts: 9
Registered: 13-08-2015

Re: Request faster upload speed

After a chat with customer support, I find there is 40Mb/s download, 9.9Mb/s upload  Unlimited Fibre Extra package at £19.99 per month (so an extra fiver).  But I can't order than change until the FTTC kit is in place. 
The misses will moan, but I'm having it!  Kiss
  Col.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Request faster upload speed

Not quite accurate
The alternative is the 80/20 package (Fibre Extra) BUT Plusnet won't order that if your download speed is less than 40Mb/s
Community Veteran
Posts: 2,274
Thanks: 109
Fixes: 4
Registered: 18-02-2013

Re: Request faster upload speed

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Community Veteran
Posts: 2,274
Thanks: 109
Fixes: 4
Registered: 18-02-2013

Re: Request faster upload speed

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Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Request faster upload speed

I don't know why you bothered posting that as it is of no relevance to the topic
colin99
Newbie
Posts: 9
Registered: 13-08-2015

Re: Request faster upload speed

Quote from: Oldjim
Not quite accurate
The alternative is the 80/20 package (Fibre Extra) BUT Plusnet won't order that if your download speed is less than 40Mb/s

I was told I can't have the 80/20 because my line won't support it, but 40/10 can be ordered.  I'll have to try once the system is installed, or about to be installed.  So I'll be paying for faster download but not getting it, which is a bit sad.  Sad
Community Veteran
Posts: 2,563
Thanks: 174
Fixes: 2
Registered: 27-05-2011

Re: Request faster upload speed

If the rep said 40/10 could be ordered it conflicts with this thread
https://community.plus.net/forum/index.php/topic,140551.0.html
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Terranova667
Aspiring Pro
Posts: 1,244
Thanks: 56
Fixes: 2
Registered: 19-02-2014

Re: Request faster upload speed

40/10 cant be ordered it's 40/2 now or 80/20  whoever you spoke to told you wrong either they didn't know (unlikely) or they told you that so not to loose custom,  the only way on plusnet you can get higher upload is 80/20 but as you mentioned if your line cant support higher than 40Mb Plusnet wont let you order the higher package.
If upload is something you really need or want then maybe cancel you have 14 days and go else where, Not talk talk though they have the same 2Mb upload which plusnet copied .
bustermissy1961
Grafter
Posts: 204
Thanks: 1
Registered: 04-09-2014

Re: Request faster upload speed

considering they only offer 40/2 the person you spoke to was lying which is par for the cause with Plusnet's customer service people as ive said further up run as fast as you can and go with an ISP that will offer you 40/10 speeds.
colin99
Newbie
Posts: 9
Registered: 13-08-2015

Re: Request faster upload speed

I'm deeply worried about this, but I can only go with requesting the Fibre Extra package when it's installed and see what I get.  Leaving Plusnet would be messy because we're still in a fixed term contract with the landline, and furthermore Plusnet host my web sites.  Both are probably surmountable, but messy.
I'm working on the assumption that I can get and pay for Fibre Extra but may only get 10Mb/s upload rather than the even better 20MB/s. 
Exactly how they would know what my line can support now when the FTTC has not been installed I don't know, but the estimated best speeds are attached.  Look OK to me, implies the cabinet is only about 500m away. 
bustermissy1961
Grafter
Posts: 204
Thanks: 1
Registered: 04-09-2014

Re: Request faster upload speed

Doubt you will get the Fibre Extra package so im afraid your stuck with the 40/2 deal unless you bite the bullet regarding your landline.