Request a GEA test for my line please.

[#1]

I currently have a ticket open for my line but would like to see the results on the line test please. 

I am on the unlimited fibre extra, router is saying a connection speed of 65 down 15 up however when running bt wholesale speed tests at various times of the day I can never get more than 40 down or 10 up. 

This is the same with the plusnet router and my own router. 

Not sure if my line profile is correct. 

Thank you 

[#2]

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	54.9 Mbps
Upstream Speed	16.3 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	702.0
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Home Wiring Problem	Not Detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-80M Downstream 4dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2021-09-16T12:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	42.3 Mbps	71.8 Mbps	47.3 Mbps
Up Stream Line Rate	8.6 Mbps	16.3 Mbps	10.0 Mbps
Up Time	244.0 Sec	900.0 Sec	894.9 Sec
Retrains	0.0	18.0	0.1

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2021-09-29T11:02:19Z	2021-09-29T11:17:19Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

[#3]

Hiya @MaximusVR46, I am sorry for the issues being experienced with your service.

I have attached the GEA above for you and can see we are currently just waiting a response on your fault ticket here: https://www.plus.net/wizard/?p=view_question&id=218276974

[#4]

@LaurenB Many thanks for doing that. Do you know if my line is banded or capped? as i can never get more than 40 down on speed tests even though my router conects or syncs at approx 60mb - 65mb

many thanks again 

[#5]

Thanks for getting back to me. From what we can see, the line isn't banded. If the line was banded this would affect your sync speed.

With that being said, a check over your account did show the profile on the account was set lower than your sync speed, so this may have been having an impact. I have now amended this, so can you please reboot and retest?

[#6]

@LaurenB Thanks again for your help so far, I have rebooted the router as it had lost connection at 8pm tonight for some reason. After running a BTw speed test it now shows around 50 down and 15 up, so at least its going in the right direction. 

I have attached the BTw advanced diagnostic report as it states the IP profile for the line is 53mbps, should this not be 80? I understand I probably wont get 80 but i would have thought the profile should be set at 80.

many thanks. 

[#7]

@MaximusVR46  The BT IP profile is always less than your sync speed, depending on line operating conditions from around 90% to 97% so even on a line syncing at 80Mbps it can never be set to 80.

The GEA test shows an unusually wide range of speeds from 42 to 71Mbps download, and 8 to 16Mbps upload. I assume there is an unresolved fault on the line.

[#8]

Thanks a lot for getting back to us @MaximusVR46

I've just had a look at the RRT and it does show that speeds have been fluctuating lately, this is more common with connections via L2TP - such as yours though, as it's affected by our internals profile speed as well as DLM. Our internal profile speed can sometimes take a while to adjust to the actual sync speed on your line so this is quite normal.

I'll attach a photo of our RRT speed graph below.

Tests on the line this morning appear to show that it's syncing in and around 57.33 Mbps which is within the speeds we told you to expect on your line, so I don't think there's any major issues here. The line has dropped out a fair few times though, 18 times on Tuesday! Were you testing your line with different routers on this day at all?

[#9]

@adam945 Thanks for the info. 

Glad the line seems ok, and yes I was testing both my own router and the plusnet router with different settings on Tuesday. But i understand by me connecting and disconnecting it may cause the DLM to think there is a fault.. am i correct in thinking this?

I have the plusnet router for test purposes but I normally use my ASUS Ac68U modem router. Have used this for several years with no issue on the unlimited fibre 40/10. 

Now that i have upgraded to 80/20 fibre extra (yes I know I wont ever achieve those speeds) but i did expect to get better than 40-43 down. I had to enable G.vectoring on my router to get what i get now which is approx 50down. 

Can you confirm that G.vectoring should be enabled on the router, if I disable it my sync speed drops dramatically.  

my router states when connected that DSL is connected with both Vectoring and G.INP 

Thanks again

[#10]

I have been toying with the idea of getting the Draytek Vigor 130 modem and using the Asus AC68U purely as the router. 

@LaurenB @adam945 @RealAleMadrid 

[#11]

We're actually unable to offer much support on vectoring as it's not a service we actually provision as part of the order. Certain (few) Openreach cabinets are "vectoring enabled" - which reduced the noise on the the line and makes them more immune to interference from adjacent lines.

Again though, we don't have any sort of tests at our disposal that indicate whether or not this is enabled at the moment.

When initiating your new contract, you were advised to expect speeds between 44 - 59Mb, at the minute, the line is syncing at 57.2Mbps so it seems okay to me. I probably should have asked this earlier but are you running your tests through a wired connection?

[#12]

>When initiating your new contract, you were advised to expect speeds between 44 - 59Mb, at the minute, the line is syncing at > 57.2Mbps so it seems okay to me. I probably should have asked this earlier but are you running your tests through a wired

> connection?

@adam945 I find it extraordinary that you still ask the question whether the tests are conducted using a wired connection. This is absolutely ridiculous and maybe you should advise how anyone with an iPad and similar such devices can test with a wired connection, if most if not all devices these days connect using WiFi only. Maybe using the wire was the case in the 90s, but, honestly, you should really stop asking customers if they're testing using the wired connection. 

[#13]

@Edinburgh_wg  ISP's can have no influence or responsibility over Wireless performance within a customers property, which is why the question is asked.

Sorry, but your statement is ridiculous. There have been people testing with devices with wireless capabilities of 56K wondering why they are not getting higher speeds!

The speeds quoted by all service providers is the line sync speed, not speed tests.

[#14]

Read with the understanding of the text.
How is one to check over the wired connection if most devices use WiFi only?