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Request DLM Reset

Gandalf
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Re: Request DLM Reset

Hi Mat

Let me look through this when I'm back in the office tomorrow.

 

@mdm1982 we'll respond to your thread shortly.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
mdm1982
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Re: Request DLM Reset

Hi Anoush,

I called the support team and the lady I spoke to told me I’m now on the Fibre Unlimited package. This is probably due to my contract ending so I’m told, although I have no idea why I was removed from fibre extra? In any case she said she was emailing her manger to have me put back on fibre extra. I will update if this does not happen.
mdm1982
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Re: Request DLM Reset

Sorry I also forgot to mention that interleaving has been applied to my connection. What can I do to have the path mode put back to fast on the down load? My upload is still set to fast.
Gandalf
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Re: Request DLM Reset

Something doesn't sound right as we wouldn't change your package when your contract ends, you'd just lose any discounts you may have i.e. your price goes up to the standard costs.

There may be more to it than meets the eye, let me look into this tomorrow for you.

With regards to interleaving, we've no control over fibre DLM apart from to request a DLM reset if the sync speed is artificially restricted by a banding shown on our testing. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
mdm1982
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Re: Request DLM Reset

Hi,

Don’t worry for now. Julianna has put me over to fibre extra and I have an engineer coming tomorrow morning to remove the banding from 40/10 to 80/20. I will update the post if there is any issues with this.
Gandalf
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Re: Request DLM Reset

@wratten85 it's good to see your sync speed has increased albeit they're still slightly below the expectation of your line. There's no banding showing on the line but your throughput will be restricted by the workplace(WP) profile on your account. I've increased this now to match your current sync speed, can you reboot your router and retest?

I've also gone back to our suppliers escalation team regarding the next steps as the engineer from yesterday passed the job back to us advising to book another engineer appointment to check your internal setup when an engineer had previously identified a possible fault underground and requested this passed to the underground team.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
wratten85
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Re: Request DLM Reset

Hi @Gandalf ,

 

Rebooted my router remotely and now getting the following stats:

 

Daemon Status: Up

XTU-R (DS) XTU-C (US)
Chip Vendor ID: 'BDCM' 'BDCM'
Chip Vendor Specific: 0x0000 0xA4A1
Chip Vendor Country: 0xB500 0xB500
Modem Vendor ID: 'CSCO' ' '
Modem Vendor Specific: 0x4602 0x0000
Modem Vendor Country: 0xB500 0x0000
Serial Number Near: 
Serial Number Far: 
Modem Version Near: 
Modem Version Far: 

Modem Status: TC Sync (Showtime!)
DSL Config Mode: VDSL2
Trained Mode: G.993.2 (VDSL2) Profile 17a
TC Mode: PTM
Selftest Result: 0x00
DELT configuration: disabled
DELT state: not running
Trellis: ON ON
SRA: enabled enabled
SRA count: 0 0
Bit swap: enabled enabled
Bit swap count: 37 13
Line Attenuation: 0.0 dB 0.0 dB
Signal Attenuation: 0.0 dB 0.0 dB
Noise Margin: 5.1 dB 6.5 dB
Attainable Rate: 66988 kbits/s 21834 kbits/s
Actual Power: 14.1 dBm 1.1 dBm
Per Band Status: D1 D2 D3 U0 U1 U2 U3
Line Attenuation(dB): 7.9 17.0 26.0 4.8 15.1 21.6 N/A
Signal Attenuation(dB): 7.9 17.0 26.0 4.8 14.6 21.0 N/A
Noise Margin(dB): 5.1 5.1 5.1 6.7 6.5 6.5 N/A
Total FECC: 0 0
Total ES: 0 0
Total SES: 0 0
Total LOSS: 0 0
Total UAS: 58 58
Total LPRS: 0 0
Total LOFS: 0 0
Total LOLS: 0 0

Full inits: 1
Failed full inits: 2
Short inits: 0
Failed short inits: 0

Firmware Source File Name (version)
-------- ------ -------------------


DS Channel1 DS Channel0 US Channel1 US Channel0
Speed (kbps): 0 64075 0 20000
SRA Previous Speed: 0 0 0 0
Previous Speed: 0 0 0 0
Reed-Solomon EC: 0 0 0 19
CRC Errors: 0 0 0 0
Header Errors: 0 0 0 0
Interleave (ms): 3.00 0.00 0.00 0.00
Actual INP: 4.01 52.00 4.00 38.00

 

SNR margin has gone back up to around 5 and my attainable rate has dropped by 3mb over night... Download speed internally is still the same, around 55-56 Mb

Gandalf
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Re: Request DLM Reset

Hi Mat, thanks for the update. I've booked another engineer for next Wednesday so our suppliers escalation team can progress the fault, I've requested this changed to a non-appointed task and passed to the underground team.

Will let you know when I know more.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
wratten85
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Re: Request DLM Reset

Thanks for all your help with this, lets hope its worth it in the end.

Gandalf
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Re: Request DLM Reset

No problem Mat and I'm sure we'll get there eventually.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
mdm1982
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Re: Request DLM Reset

Apologies Gandalf, I think my issue got confused with Mat’s. My line appears to of been reset last night and now everything is as it was. Whoever got this sorted out for me in the end many thanks.
Gandalf
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Re: Request DLM Reset

Thanks for getting back to me @mdm1982 

No problem, I've checked this through for you and I can we provided 80/20 down your line in 2016 and there's been no changes to the service since then. You're on the legacy fibre extra package entitled "Plusnet Unlimited Fibre" which occasionally can be confused with the current 40/10 package "Unlimited Fibre"

Engineer notes from this morning advise you weren't available and the job was passed back to us to re-appoint at about 10am this morning, but it's good to see that you're back up to speed now anyway. Either the engineer carried out a DLM reset and didn't document it, or the DLM decided to lift the banding by itself.

I hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Gandalf
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Re: Request DLM Reset

Read your post again and I can see you've said your line was reset last night. Looks like this may have just been the work of DLM.

Let us know if you see any further issues. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
wratten85
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Re: Request DLM Reset

Hi @Gandalf 

 

Can you please take a look at my open ticket and see if there has been any update from BT? Yet again, they have sent someone to my house when they should be checking the underground wiring...

 

Cheers,

 

Mat

Gandalf
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Re: Request DLM Reset

Hi Mat, that's disappointing to see Sad our suppliers escalation team had definitely advised me they've passed on the request for an engineer to investigate the line underground and also the contact number for my department. I've rebooked the engineer for tomorrow afternoon and I've left notes to request the engineer calls us to discuss this directly.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet