cancel
Showing results for 
Search instead for 
Did you mean: 

Reprovisioning - DLM reset?

FIXED
Andyroo
Dabbler
Posts: 17
Thanks: 4
Fixes: 2
Registered: ‎18-02-2018

Reprovisioning - DLM reset?

Hi. Due to an ongoing problem with my BB my line is going to be ceased & reprovisioned within hours (hopefully!). During a visit from a BT engineer this morning the line must have been resynched at least 40 or 50 times and this, no doubt, will have had a detrimental effect on the DLM status for my line. Will the action of reprovisioning the line automatically reset the DLM or will I have to request a reset afterwards? Regards - Andy

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: Reprovisioning - DLM reset?

Fix

Hi Andy.

When the reprovide completes, DLM may be reset automatically, but if it isn't and if your broadband is banded, we should be able to request it's manually reset, assuming there's no evident fault found with the service.

 

Feel free to PM me your username when that times comes and I'll be happy to look into it.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Andyroo
Dabbler
Posts: 17
Thanks: 4
Fixes: 2
Registered: ‎18-02-2018

Re: Reprovisioning - DLM reset?

Hi Anoush

Thanks for the info. Hopefully it'll be reset automatically (if it needs it) but I'll get back to you if I need help.

My BB failed to login after the software updates in the early hours of Wednesday morning and now needs reprovisioning to resolve.

Regards - Andy

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: Reprovisioning - DLM reset?

No problems Andy.

Feel free to PM me your username now and I'll be happy to see if anything can be done to speed the process up.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Andyroo
Dabbler
Posts: 17
Thanks: 4
Fixes: 2
Registered: ‎18-02-2018

Re: Reprovisioning - DLM reset?

YHM Smiley