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Replacment Modem

Posts: 49
Registered: ‎22-09-2014

Replacment Modem

Hi All,
Been having an issue with my modem restarting its self or just plain disconnecting and failing to reconnect till i unplug it and power cycle it.
phoned customer service and they want to send out a BT engineer this seems un-nessesery as i have diagnosed the fault as bad bt modem, i have used a friends to test and its stayed rock solid like it used to before my modem when on frieze
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Replacment Modem

Unfortunately to replace the modem requires an engineer visit, they should bring the new one and install it.
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 Chris Parr
 Plusnet Staff