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Replacment Modem

khile
Grafter
Posts: 49
Registered: ‎22-09-2014

Replacment Modem

Hi All,
Been having an issue with my modem restarting its self or just plain disconnecting and failing to reconnect till i unplug it and power cycle it.
phoned customer service and they want to send out a BT engineer this seems un-nessesery as i have diagnosed the fault as bad bt modem, i have used a friends to test and its stayed rock solid like it used to before my modem when on frieze
Cheers
1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Replacment Modem

Unfortunately to replace the modem requires an engineer visit, they should bring the new one and install it.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff