cancel
Showing results for 
Search instead for 
Did you mean: 

Replacment Modem

khile
Grafter
Posts: 49
Registered: ‎22-09-2014

Replacment Modem

Hi All,
Been having an issue with my modem restarting its self or just plain disconnecting and failing to reconnect till i unplug it and power cycle it.
phoned customer service and they want to send out a BT engineer this seems un-nessesery as i have diagnosed the fault as bad bt modem, i have used a friends to test and its stayed rock solid like it used to before my modem when on frieze
Cheers
1 REPLY 1
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Replacment Modem

Unfortunately to replace the modem requires an engineer visit, they should bring the new one and install it.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.