Replacement router installed but speed is low

[#1]

Engineer has been and tested line, replacement router installed, been running near a month, but speed hasn't increased to 65-71mb. Its running at 23.8mb download and 3.6mb upload. Can this be looked at please.

Thanks Gary

[#2]

Hi Gary, thanks a lot for reaching out and I'm really sorry to hear that you're still having issues with your connection speed. I've run some tests on the line and can see that the speeds are extremely low, there's clearly something wrong here.

As the speeds are so far lower than those estimated, we ought to raise a new fault with our suppliers, and book an engineer out to investigate what's going on here. please can you send me a PM with the dates and times that you, or anyone over the age of 18 would be at the property? Once received, I'll raise this with Openreach and will send you a confirmatory email. For your reference also, I'll copy in my test results to this post.

KBD

GEA Test Detail
Circuit ID	NA	Service ID	BBEU19282595

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	21.3 Mbps
Upstream Speed	3.5 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	405.9
Upstream Rate Assessment	Low
Downstream Rate Assessment	Low
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-25M Downstream, Retransmission High - 0.128M-3.7M Upstream, Retransmission High
Time Stamp	2021-05-29T12:15:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	22.3 Mbps	24.9 Mbps	24.9 Mbps
Up Stream Line Rate	3.6 Mbps	3.6 Mbps	3.6 Mbps
Up Time	631.0 Sec	900.0 Sec	899.5 Sec
Retrains	0.0	11.0	0.0

[#3]

@adam945  Why not try a DLM reset to remove the banded profiles on the line before getting an engineer out.🤔

[#4]

Apologies for the misinformation @gazza1601

@RealAleMadrid is correct. A more up to the minute check (RRT) has found that your DL speed is in fact reaching that of the broadband profile, which is in fact incorrect and needs to be raised with our suppliers.

This has now been done, and the profile should be corrected within the next three working days.

[#5]

Many thanks both for looking into, much appreciated.

Kind regards
Gary