Hello,
I have been a Plusnet customer for coming up to 3 years now. Generally, service has been good. However, in the last week I have experienced frequent disconnects - many times a day.
I am on 40/10 FTTC using a Plusnet Hub One. Here is an excerpt from a log around the time of a disconnect:
20:49:55, 09 Apr. (28558.970000) PPPoE is up - Down Rate=38171Kbps, Up Rate=9542Kbps; SNR Margin Down=8.2dB, Up=9.2dB
20:49:55, 09 Apr. (28558.960000) CHAP authentication successful
20:49:55, 09 Apr. (28558.910000) CHAP Receive Challenge
20:49:55, 09 Apr. (28558.910000) Starting CHAP authentication with peer
20:49:55, 09 Apr. (28558.910000) PPP LCP Receive Configuration ACK
20:49:55, 09 Apr. (28558.900000) PPP LCP Send Configuration Request
20:49:55, 09 Apr. (28558.900000) PPP LCP Receive Configuration Reject
20:49:55, 09 Apr. (28558.900000) PPP LCP Send Configuration ACK
20:49:55, 09 Apr. (28558.890000) PPP LCP Receive Configuration Request
20:49:55, 09 Apr. (28558.890000) PPP LCP Send Configuration Request
20:49:06, 09 Apr. (28509.370000) PTM over DSL is up
20:49:02, 09 Apr. (28505.720000) CWMP: session closed due to error: Could not resolve host
20:49:02, 09 Apr. (28505.690000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
20:49:02, 09 Apr. (28505.690000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
20:48:32, 09 Apr. (28475.280000) CWMP: session closed due to error: Could not resolve host
20:48:32, 09 Apr. (28475.240000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
20:48:32, 09 Apr. (28475.230000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
20:48:31, 09 Apr. (28474.810000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
20:48:29, 09 Apr. (28472.930000) PTM over DSL is down after 12 minutes uptime
20:48:29, 09 Apr. (28472.920000) PPPoE is down after 11 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)]
20:48:27, 09 Apr. (28470.210000) PPP LCP Send Termination Request [User request]
20:47:55, 09 Apr. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.66]:44374->[151.101.61.16]:443 on ppp3)
20:47:53, 09 Apr. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.66]:35492->[99.86.105.209]:443 on ppp3)
Does that offer any clues as to why these disconnects may be happening? Is there anything else I should be looking at?
Any assistance to make my line stable, as it once was, would be greatly appreciated.
Thanks.
