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3 weeks ago
I've clicked through on my renewal offer and the only option I am being given is a downgrade to Unlimited Fibre (38-40) from my current Plusnet Unlimited Fibre (70).
Why am I only offered a downgrade instead of being migrated to the similar Unlimited Fibre Extra (70)
I do not want to complete the renewal unless I am sure that my current speeds are not affected or downgraded. Would someone please check this for me?
Alternatively, why can't I just start a new contract using the new user offers?
Best bet to call customer options on 0800 013 2632 as the online renewal system has been known to get confused between the legacy Plusnet Unlimited Fibre (80/20) and the current Unlimited Fibre Extra packages.