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Renewal - only being offered a downgrade

Grafter
Posts: 40
Thanks: 1
Registered: ‎22-09-2014

Renewal - only being offered a downgrade

I've clicked through on my renewal offer and the only option I am being given is a downgrade to Unlimited Fibre (38-40) from my current Plusnet Unlimited Fibre (70).

 

Why am I only offered a downgrade instead of being migrated to the similar Unlimited Fibre Extra (70)

 

I do not want to complete the renewal unless I am sure that my current speeds are not affected or downgraded. Would someone please check this for me?

 

Alternatively, why can't I just start a new contract using the new user offers?

1 REPLY 1
Pro
Posts: 283
Thanks: 43
Fixes: 8
Registered: ‎28-09-2020

Re: Renewal - only being offered a downgrade

Best bet to call customer options on 0800 013 2632 as the online renewal system has been known to get confused between the legacy Plusnet Unlimited Fibre (80/20) and the current Unlimited Fibre Extra packages.