cancel
Showing results for 
Search instead for 
Did you mean: 

Renewal of contract and speed has fallen through the floor

FIXED
Highlighted
pontyslapper
Dabbler
Posts: 11
Thanks: 1
Fixes: 1
Registered: ‎04-11-2009

Renewal of contract and speed has fallen through the floor

I recently rang up and went through the renewal process and have over the last week or so since that point noticed that our fibre connection has been getting progressively slower. The crunch was yesterday/this morning when I did the usual BTW speed test and diagnostics to find that its running at a truly dire 17Mbps or so - way way below the 55-60+ Mbps we are used to.

 

Has my service been nobbled down from the 80:20 I am paying for to 55:10, 55:20 or heaven forbid lower as it certainly feels that way.

Is this punishment for loyalty and wishing to pay the current going rate that new customers are hooked in byHuh

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 325
Thanks: 48
Fixes: 13
Registered: ‎23-11-2017

Re: Renewal of contract and speed has fallen through the floor

Hi @pontyslapper

I have ran checks on your line, and we are seeing speeds of 58.4Mbps on your line. When you ran your test, was this via a wired or wireless connection to the router? I'm not seeing any performance test results from the BTW test on the line at the minute. When you perform this test, you need to go through the steps for further diagnostics and input your land line number.

I have attached your results for you below.

 

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 58.4 Mbps
Upstream Speed 13.7 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 607.1
Upstream Rate Assessment Reasonable
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2018-10-30T10:00:00

 Dean R
 Plusnet Staff
pontyslapper
Dabbler
Posts: 11
Thanks: 1
Fixes: 1
Registered: ‎04-11-2009

Re: Renewal of contract and speed has fallen through the floor

Fix

Thanks Dean.

 

I've just found a network cable and hooked my trusty old works lappy up to the router directly. It was happily doing speedtests at 55Mbps or just above.

Happened to go out the front to pop something in the bin and noticed the lights on next door - haven't seen the lass who rents there for a while. So, that got me thinking...

 

Sparked up a little network app thing we use in work and it showed her Sky router on and using the same channel as we were on. Told the old Hub One to have a word with itself and its picked a clear(er) channel and I can now get pretty much 40-50 odd via wireless when sat upto 10ft away, and about 30ish picking up on the extender downstairs.

 

Happy bunny once again - moral of the story - check yer neighbours channels, your crappy speed will possibly a channel clash!

Plusnet Help Team
Plusnet Help Team
Posts: 223
Thanks: 66
Fixes: 16
Registered: ‎24-04-2017

Re: Renewal of contract and speed has fallen through the floor

Hi @pontyslapper, thanks for getting back to us. It's great to hear you got to the bottom of what was causing the wireless speed issues you were seeing! The wireless channel apps are great and save a lot of time and effort in resolving wireless issues. Let us know if there's anything we can help you with moving forwards.

 Ben Devine
 Plusnet Help Team