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Renew contract and speed drops

FIXED
skimarqueshc
Grafter
Posts: 27
Fixes: 1
Registered: 19-04-2015

Renew contract and speed drops

I recently had speeds of 40mb and 6mb upload and recieved an email stating that on the 1st August my download would be increasing to 52mb, now I know that my line may not be capable of this speed so I wasn't worried.

 

I then renewed my contract in August and was informed that my current speeds wouldn't change. This morning I had an email stating my upload had dropped to 2mb so upon checking my TP link router I get the following stats

 

  Upstream Downstream
Current Rate (Kbps) 2000 40000
Max Rate (Kbps) 7391 46240

 

Before I renewed my contract my current rate and max rate where pretty much the same, can someone from plusnet let me know why my speeds are being capped.

 

1 REPLY
skimarqueshc
Grafter
Posts: 27
Fixes: 1
Registered: 19-04-2015

Re: Renew contract and speed drops

Fix

Sorted through customer services, Thanks