Renew contract and speed drops
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09-09-2016 4:36 PM
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I recently had speeds of 40mb and 6mb upload and recieved an email stating that on the 1st August my download would be increasing to 52mb, now I know that my line may not be capable of this speed so I wasn't worried.
I then renewed my contract in August and was informed that my current speeds wouldn't change. This morning I had an email stating my upload had dropped to 2mb so upon checking my TP link router I get the following stats
Upstream | Downstream | |
---|---|---|
Current Rate (Kbps) | 2000 | 40000 |
Max Rate (Kbps) | 7391 | 46240 |
Before I renewed my contract my current rate and max rate where pretty much the same, can someone from plusnet let me know why my speeds are being capped.
Fixed! Go to the fix.
09-09-2016 9:21 PM
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Sorted through customer services, Thanks
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