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Remove Banding request

v209
Newbie
Posts: 1
Registered: ‎21-07-2021

Remove Banding request

Hi,

 

I've joined with unlimited FTTC product about a month ago and was getting stable 50+ down. Unfortunately during the training period, my house was being redecorated and the painters kept disconnecting/reconnecting my modem and as a consequence it looks like I've had banding set to 23. Am not syncing above it anymore. Would you be able to remove banding please? Am plugged into the master socket now and hopefully no more funny business with the modem.

 

Modem stats below (Draytek used as modem)  - sorry the formatting is a bit off, invalid html issue for some reason and I can't seem to get it lined up correctly! 

 

thanks for your help.

ATU-R Information
 
 
 
 
 
        Type:VDSL2
        Hardware:Annex A
        Firmware:07-07-09-05-01-07
        Power Mngt Mode:DSL_G997_PMS_L0
        Line State:SHOWTIME
        Running Mode:17A
        Vendor ID:00000000 00000000
 
 
 
 
ATU-C Information
 
 
 
       Vendor ID:b5004244 434da49a [BDCM]
 
 
 
 
Line Statistics
     
 Downstream            Upstream                
Actual Rate22399Kbps5519Kbps
Attainable Rate24806Kbps5512Kbps
Path ModeFastFast
Interleave Depth11
Actual PSD3. 2dB12. 0dB
 
 
 Near End                 Far End                   
TrellisONON
BitswapONON
ReTx1 1 
SNR Margin7dB5dB
Attenuation23dB39dB
CRC5446512823
FECS0s25329s
ES19073s10166s
SES12472s14s
LOSS0s2s
UAS30s998791s
HEC Errors00
RS Corrections00
LOS Failure124
LOF Failure00
LPR Failure012
NCD Failure00
LCD Failure00
NFEC3232
RFEC1616
LYSMB1616
 
2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 26,466
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Registered: ‎11-01-2008

Re: Remove Banding request


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Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,274
Thanks: 6,857
Fixes: 1,140
Registered: ‎21-04-2017

Re: Remove Banding request

Thanks for your post @v209 and welcome to our Community Forums.

I'm sorry to see your speeds have slowed down. 

I've run checks down your line and I can see your download speed is banded at 22.4mbps, but the tests are also showing several other issues, which may all be linked together into one problem.

I'm seeing a high resistance fault, a bridge tap (generally a wiring issue) and a "dis in network", this is a disconnection somewhere along the line, likely affecting your home phone if you have one, but it can also slow fibre down. 

I can't arrange your line to be reset while there are faults showing as these will likely make your line get banded again, but I've raised a fault with Openreach, and we've been given an estimated response time of by 26/07/21 23:59:59 for an engineer to go out and investigate further.

I've raised a support ticket on your account and we'll provide an update Here as soon as we know more.

Once we've confirmed the fault to be fixed, if your speeds are still slow, let me know and I'll be happy to take another look.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team